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Thank you Brian for a great visit! I am pretty certain your girlfriend was feeling the effects of small itchy bites from "pika-pika" jelly fish in the ocean after swimming. We have this a lot this time of year due to the strong winds of February. Vinegar works well on the bites! Fortunately not long lasting or painful. Nonetheless we had a super time hosting you!

Thank you for your feedback Marian. We provide regular size beach towels for all our rentals and our guests have always been happy with what we provide. Please note we do not offer oversize resort towels as commonly found in all inclusive's or chain hotels. We can provide additional towels when requested but as I explained over New Years weekend we were unable to provide extra towels as we had limited staff on the holiday. We do not provide a hair dryer.

We realised soon after Arielle arrived that our property was not a good fit for her. Being that she is very elderly and somewhat disabled it made it challenging for her to get around. We wished she had reached out to ask questions before she reserved with us and definitely before she arrived. But she never responded to any of our emails or correspondence after (or even before)her reservation. We were unaware of her fragile condition and would have recommended she do some things differently had we known. We have 100 Mbps download which is exceptionally fast and both guests in apartments on either side of her were Zoom conferencing for work every day with no problems. She seemed to struggle with basic computer and internet functions, possibly because it is new to her as she had mentioned? Housekeeping during Covid is scheduled based on request only as we explained. We have to pre-arrange with the guest to be out of the apartment during the cleaning so as to limit contact with the guests. This is something we cannot avoid. All our guests simply request the cleaning and then we schedule it. It has worked very well. We do not have a services booklet inside the apartment since Covid because we had to keep revising what was available and how the services were ever-changing. Therefore instead we provide all details in an electronic guidebook and services format. This allows us to constantly update it. We were very kind and patient with Arielle but she was somewhat rude and abrasive to us and our staff, as well as the neighbors. I would say she was a difficult guest to host but we did our best. We had dozens upon dozens of WhatsApp messages every day from her. We helped her organize a food delivery service from our local grocer and had the veggie truck stop by the house for her. There is a set of shelves in the bedroom as well as hooks. 100% as photographed. More hooks in the bathroom and more on the patio. We are located in the middle of Palm Beach which is not at all isolated but rather a beach town inside a National Park which is not a busy city with taxis buzzing about. We have taxis who we work with and had recommended to Arielle before she arrived to which she did not answer. Most taxis are from the busier towns and are usually running trips back and forth to the city, not the beach. We suggest we help with taxi arrangements. Our place is suited to people who are looking to be amongst nature, the beach and are able to walk or bike to some degree.

It is unfortunate for Andrea to have had confusion with the VRBO app. We do not have a pool onsite and only advertise that we have access to a communal pool a short walk from our property. 250 meters on Google Earth by road. We also offer board rentals and bike rentals onsite however they are not included for free. They are available to rent. We tried our best to accommodate Andreas family. We offered a full refund despite our no refund policy if they would allow us to rebook but Andrea declined our offer. We have many repeat families visit every year with great success so this was an unfortunate situation. We have a beautiful location with 5 star reviews as we continue to work hard to create an amazing stay for all our guests.