SUNSET BAY VILLA Backyard Sunsets, Kayaks, Bikes, HotTub, NatureTrails, Fire Pit

I went above and beyond to try to please this guest and find it very hurtful that she would write a review full of untrue statements. She NEVER told me in advance about not using the hot tub. If she did, I could have cancelled the service call and avoided the fee. She mentioned briefly mid-week (when it was already too late) that her grandchildren would argue about going in so it was easier to not have them use it. She also NEVER mentioned that the adults would not be using it. I explained that I would issue a partial refund for not using the additional electricity, but there is still the service fee I had already paid for. She received her FULL security deposit plus the partial hot tub refund. She asked for a pack n play for her grandchild. I went out and bought one. She asked for early check in. I arranged it. She asked for a stove top coffee pot. I got one. She asked if she could have a few guests for a father’s day barbecue, stating there would be no more than the total guests allowed of 10. Days before her arrival, she asked to borrow some chairs from our property next door for her event. I explained that we do not allow events at our home and she said that I agreed to her barbecue previously. What I agreed to was 4 additional guests and I noted her text message which stated this. She was now asking to have 18 guests. Against policy, I allowed her to hold the barbecue as long as the weather permitted and was not forced to be held indoors. I had to sort 8 trash bags of recycle which contained non-recyclable trash items- dirty diapers, plates with food etc. I also cleaned a small spill that was located under the freezer wire basket drawer in the far back of the freezer. I checked the pull-out sofa for what she explained as droppings but only found 3 tiny brown crumbs and I showed them to her. Not sure how 20 minutes of inside cleaning interfered with her afternoon plans or in what manner was the house ill-prepared! The grill WAS clean when she arrived. After her stay, my cleaners sent me a photo of food chunks and grease that SHE left on the barbecue grill. I sent her the photo and she responded they were in a hurry to leave and didn’t get a chance to clean it. I paid for extra hours of cleaning after her departure and did NOT deduct it from her security deposit. My top priority always is providing a very clean home with many amenities. Please read my other reviews which portray this home truthfully and the many reviews for my cottage next door.