Merville House Central Florence

I will be happy to host you again and I’m sure you’ll have a great stay

Dear Guest, generally, I don't reply to review, everyone is free to write his own Critics, but critics must be fair and useful for future guests. We need to make some clarification, from 45 review (beyond 100 that you can find on the web), some of them just from a few days before your stay (Gaston review 10/10 check out 5 may) and some just after (Parafat review 10/10 check out 22 Juve, Amy review 5/5 check out 29/6/22) you can take evidence that the disaster decrypted in your review is now reality. It was true that at the entrance of this lady in Merville house, light in the kitchen was broken, my mother that welcome the lady was not able to replace it immediate, but we promptly contact the lady to replace it the same evening, but it was not possible because the lady was not available, so the replacement of the light was postponed and the lady was immediately annoyed. I did my best to ensure her to have food at home, because she was unable to use the APP of supermarket and I called many times the supermarket to be sure that the food was delivered at his door, but I was admonished because I did not provide personally to deliver the food. I believe that the situation created a bit of stress. Air conditioning works probably, filters are cleaned annually, and no one never complained despite the very hot season of this year in Florence. The tenant apparently did not use the right program and I had to explain that to switch she had to press the on button. It was true that there we had an hydraulic problem in the Bathroom, and the problem was pointed only after 15 days she entered, anyway I did everything to solve the problem immediately. I did not receive any complain regarding the cleaning and you can clearly see it on all guest's review. I feel truly sorry about the inconvenience even if I did take care of everything