Simply (or not so simply) put— this chalet is an absolute scam. If possible to score lower, I certainly would. Absolutely beautiful, however the owner/operator are criminal and have accused us of a multitude of still outstanding issues and are currently refusing to return our security deposit.
The details—
-Several months before our stay, we asked for some assistance/tips for the area; we never received ANY information nor assistance (in person or via email correspondence) and we were charged/deducted “concierge fee” following our stay.
-We were accused of breaking the dishwasher; the dishwasher malfunctioned (started leaking water) mid-week, we notified the manager via email and received NO response. Simultaneously, we asked what checkout procedures were via email (ie what to do with trash, laundry, etc) and again, NO RESPONSE.
-The owner also adds that neighbors nearby were reporting “parties” and large groups of people— again untrue. We had friends staying in the area; on one evening, we all had dinner together at the chalet. There were no parties, no loud music, and NO complaints from nearby neighbors or police. Daniel also accused us of “ruining” the turpentine/shellac on the wood floor, saying that they had just been redone several months before; though made of lovely old wood (...says so in the title!) the wood floors are very aged, and there was absolutely no WAY that these floors had been recently shellacked, and in fact I believe we left the floors cleaner than when we found them.
-on the last day (Saturday) when the cleaners arrived, they began yelling, accusing us of breaking the jacuzzi— ripped cover and broken thermometer. We have photographic proof that neither were the case. Additionally, the jacuzzi didn’t operate correctly/didn’t heat up until mid-week, thus was unusable for half of the week.
-They also accused us of “leavings bags and bags of trash” throughout the house; again completely false; as was noted above,
we reached out to Betty several days before our departure asking about trash removal and checkout procedures and received (again) NO RESPONSE; we had to find trash disposal on our own and indeed disposed of ALL of our trash/recycling from the week prior to our departure.
I feel that we were targeted given we were a group 30-40 year old singles, not a family with small children. DO NOT STAY HERE.