Central Lisbon Clélia dos Restauradores

Dear Antonio, I am very astonished to learn that the flat was dirty? I do not understand why you did not mention it to me upon your arrival? As you saw, I was available to answer all your concerns quickly. The flat was cleaned on the 1st of January as I had a check out that morning. It is impossible that the floor was not cleaned. The carpet was washed on the 20th of November, we do so 4 times per year. I have invoices proving this. The duvet, was recently washed, as the flat was empty most of November and December we washed everything. As for the bed, it is clearly demonstrated and stated in the listing that it is a Murphy bed and in contrary to your experience, if you read the reviews, no one has complained, even those who stayed longer. The owners stay at the flat regularly when they visit and would definately make a point should the bed be uncomfortable. We have this bed for the last 6 years and no complaints. Perhaps this type of accomodation does not suit you and the expectations you may have. I just regret that you did not inform me of your concerns during your 6 day stay, I was convinced that all was fine. Our goal is that each of our guests have a very good and memorable experience. I am always available to answer any questions and to solve any issues that may have escaped our attention. All the best to you!