ÚNICO BROADKILL BEACH HOUSE- Pasos a la playa

Hi Amanda, thank you for the review. Yes, as most people understand appliances breakdown. The washer machine broke down and the owner immediately purchased a NEW one. There was a delay in delivery NOT by us but the appliance store. Sunset Rentals provided you a gift card to local restaurant group Sodel Concepts with 5 different restaurants in Lewes & Rehoboth for you to choose from. We understand it was an inconvenience and you and your family had dinner on US! Thank you! Carl

We look forward to having you stay with us next year!!!

Hi Catalina, thank you for submitting a review on this rental property. In the front sleeve of our house binder is big note in YELLOW for any maintenance or repair issues. We have no record of any correspondence from Catalina related to a cleaning issue. We would have been happy to request the cleaner stop back at the house. Thank you! Carl

Thank you for the review and WOW first time I've received a review stating, "People need to feel like they are in their own beds." I mean with all the different types of beds out there how could even determine that? Yes, throughout the season window blinds do break and we replace them regularly. Regarding the outside area. I'd just like to clarify for potential renters reading this. This house is 3rd from the beach. It's ALL sand around it. There is no grass to mow. Once again, thank you for the review and glad you enjoyed your stay.

Hi Michelle, Thank you for the review..... There was an iron in the laundry closet. Sometimes theses these items disappear over time especially wine glasses. We'll definitely look into during the next change over. Thank you Again! Carl

Hi Chad, thank you for the review.... Would like to clarify a couple items. This house is at the beach (actually 3rd house from the beach) and beach does have sand. I reached out to the cleaning company and addressed the sand with them. And yes when the wind blows out of the west you will have flies and mosquitos. Most of the time it blows off the water but occasionally it does come from the west. Same thing happens in Lewes. Thank you Again!

PLEASE READ RESPONSE: As the owner’s representative I would like to clarify your claim about a SCAM. We are NOT in the business to scam guests. Over the past 4 years of doing weekly rentals we’ve ONLY had to withhold a security deposit TWICE. It’s not something we like or want to do. And of course each time we did withhold a security deposit the guest wrote a bad review. Is it fair to the owner? Absolutely not! As mentioned in the review above our weekly rentals are thoroughly cleaned. The guest even stated, “Even the corners didn’t have cobwebs” When each party leaves on Saturday not only does the owner walk the house but also our cleaners look over everything. When the damage was noticed (broken ceiling fan blade) by the cleaners and brought to the owner’s attention I immediately called the guests about it. The guest claimed it was like that before yet all 3 cleaners and owner didn’t see it the previous week. After speaking with the guest I circled back to the cleaners and asked again to make sure this was the first time noticing the damaged fan blade. The question I asked the guest later that day, “if you didn’t break the fan blade why not let us know it was damaged when you saw it?” We’ve had hundreds of guests stay with us and everyone sends me a text / email if they notice anything in the house so they are not responsible. From our prospective, the fan blade was not reported broken AND the guest tried to tape it together to conceal the damage done. Now anyone reading this response is probably thinking what’s the big deal about a fan blade? As we found out these are expensive Casablanca fans. The fan blades are actually fishing rods. This model of fan has been discontinued. What is not stated in the review is the length the owner went to TRY to mitigate the security deposit being withheld. If it was a SCAM as stated above would the owner spend 2 days on the phone tracking down a “pre-owned” fan blade that cost a fraction of what a new blade would have? By the way, while the owner was researching the fan blade the guest sent me a text from the Casablanca fan website stating, “since the fabric or hardware was not damaged, it should only cost $69 or $76, depending on the style.” Again, this text confirmed to us this guest broke the fan blade. If you didn’t break it why send that text? We go by the honor system, if you break something please let us know. Depending on the item broken on several occasions we've withheld NOTHING from sec deposit

Stephen, We appreciate receiving reviews and always looking to do better. However, this particular review needs some clarifications. First, the houses are always cleaned in between each rental group. Our staff is present in the house while the cleaners are there. Our SUNSET RENTALS staff walks every property once the renters have vacated on Saturday morning. We do on occasion have items missed during a cleaning (the cleaners are human) and we’re ALWAYS happy to have the cleaners come back. The above review states, "A rental office representative told me that they could have sent the cleaning crew back, but that would have been impractical since we arrived on Sat night and couldn't use the kitchen as we found it." Sunset Rentals was NEVER informed of any cleaning issue when the renter arrived on Saturday or even the next day. Again, I would have immediately contacted the cleaning company and had them come back. We were notified via text message on Sunday @ 1:14PM about the dishwasher not working and had the appliance repairman at the house at 9AM on Monday. Lastly and most important clarification about this review is the person writing it did NOT stay in the house. Stephen requested a refund for the dog fee since he was UNABLE to come to the house due to death in the family. I’ve cut and pasted Stephen’s message directly from the VRBO message board, “Good morning, Carl. I wanted to repeat my request, which I texted a couple days ago, for a refund of the pet fee. I know you are under no obligation to do so, but I would be very grateful if you do. Do to the death of my mother-in-law, we were not able to enjoy your house. Instead of 8 of us plus the dog, there are only 4 of us. That's the way it goes some times. Whatever your decision, I ask that you let me know what it is. Thanks, Stephen.” I’m proud to state after discussing with the owner of the property, SUNSET RENTALS did provide Stephen with a refund for the dog fee. We understand it was a difficult time and thought it was the right thing to do. It’s really disappointing to receive a review from someone that did not stay in the house and that we thought we did right by refunding the dog fee. Since receiving this review I’ve met with our cleaners to make sure our cleaning protocols are being met in all the properties we manage. Thank you!