Charming Tropical Hideaway, Best Snorkeling, Pool, Hot Tub

Thank you for your wonderful review. It was a delight to have you here at Tropical Hideaway for a second visit. You are always welcome to return. Mahalo, Kathy

Thank you Beth and Larry. You were wonderful guests and I hope you do return to the Big Island and Tropical Hideaway.

I am sorry that staying at Tropical Hideaway didn’t work for you. However, I need to set the record straight for some of your comments. The description on VRBO states that there are half walls with screens (no glass), the photos show exactly what it looks like, and other reviews comment on the indoor-outdoor space and enjoying nature’s sounds. The roosters had just arrived across the street—they are feral and roam the wider area. We may see them briefly every 3-4 years. It seems they started crowing around 3am, but since I sleep through the night, I did not hear them and didn’t know they were around until you told me that your wife couldn’t sleep. On Oct. 4 when you were going to Hilo and might find somewhere else to stay, I immediately offered to refund half of your rental cost that I received for the 24 nights that you wouldn't be here. It was two more days before you said that you weren’t coming back. That refund was money that I didn’t get back. VRBO took 12 days to refund your money, with me calling VRBO several times and regular updates to you on the VRBO site of the refund progress. I don’t consider any of this ‘dealing in bad faith.’ I was supportive of you in every way that I could. Of the 45 reviews on VRBO for my place, 42 are 5 star reviews. On other booking sites I have a rating of 4.83 stars for 210 reviews. I've been in business for 22 years, and I want guests to have the best experience they can have. One can’t please everyone, but my track record is good.