EN EL CORAZÓN DE COLLIOURE

Dear James, Thank you for your message. I am surprised by your reaction, as I've endeavoured to meet all your numerous requests, answering the twenty or so messages and emails you've sent to me. We regret that your experience in the house wasn't as you had hoped. However, some of your remarks are not accurate and need further clarification. Cleanliness is paramount to us, and we always strive to ensure this. Guests have consistently been satisfied and typically cite this as a strong point of the rental. There may occasionally be a few insects, as is the case anywhere, but this has never been an issue and hasn't been highlighted as such. Guests who stayed both before and after you this season haven't reported anything on this matter. We didn't observe anything after your departure. Indeed, the house isn't designed to be accessible for those with disabilities, given that it's an old fisherman's dwelling in the historic district of Collioure. The advertisement clearly mentions that the house spans three levels and has a steep staircase that it is not ideal for very young children. Contrary to your statement, it is equipped with a sturdy handrail throughout and a safety barrier. Nevertheless, in light of your feedback, we will include a photograph of the staircase in the listing and emphasise the house's configuration concerning young children to avoid future misunderstandings. It's also explicitly stated that there is no on-site parking, as the neighbourhood is pedestrian-only and not accessible to cars. Every amenity that the house provides (or lacks) is clearly detailed, like the absence of air conditioning (isn’t really needed due to the house's cross-ventilation of the location on a hill with the sea right next to it). Typically, guests view these amenities positively. As for the furniture, we're sorry it didn't meet your expectations. However, many guests often view the décor positively. Considering your comments, it seems to us that perhaps you mistook the nature of the accommodation and possibly even the destination. Our house is an traditional fisherman's residence in the oldest part of Collioure, not a modern, sterile 5-star hotel. That's precisely its charm and what most of our guests appreciate. Sincerely Sophie and the management.

Merci Erik Olivier

Corrine, François, Merci Olivier

Merci Dominique Nous avons la place de parking (dans une résidence) depuis le mois de mai 2018 et nous avons mis en place un arceau cet hiver afin de la privatiser car nous nous sommes rendu compte qu'elle était parfois occupée. Olivier