Beachside Condo 6 - Playa Seagrove

Thank you for your feedback, Jay, and for choosing to stay with us. We are glad to hear you enjoyed the beachfront location, but we’re truly sorry that other aspects of your stay did not meet expectations. We regret the issues you experienced with the internet and bathroom fixtures, and we also apologize if you felt there was a lack of responsiveness from our team. That is not the level of service we strive to provide. We always aim to address guest concerns as quickly as possible, especially when they are reported during the stay, and we will be reviewing your comments with our team to improve communication and response times. We appreciate you bringing this to our attention and will use your feedback to help improve both our property upkeep and guest support moving forward. Sincerely, Benchmark Management

Thank you for your kind review! We are thrilled that you found our property as described and enjoyed the great location. We hope you had a wonderful stay and look forward to welcoming you back in the future! Sincerely, Benchmark Management

Hi Kevin! Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the room and have taken note of your concerns about the dated pillows and slow drain in the Master bathroom. We will address these issues promptly to ensure a more comfortable experience for our future guests. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an improved stay. Sincerely, Benchmark Management

Dear Mike, Thank you for your feedback on your stay at Beachside Condo 6. We're pleased to hear you enjoyed the excellent view from the balcony. We apologize for the issues with cleanliness and maintenance. We have since updated our inspection and cleanliness requirements to further enhance guest satisfaction upon arrival. Your comments are invaluable in helping us improve, and we appreciate you bringing them to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay. Best regards, Benchmark Management

Thanks for staying with us at this condo. We are sorry to hear that the property did not meet your expectations. Please note that we truly do our best to maintain these properties, but we do falter from time to time. Feedback like yours is extremely helpful as it helps us to fix what was found unsatisfactory. Your comments have been taken into account and passed along to the proper parties as such the issues highlighted should not be present for furture stays. We want to thank you again for choosing to stay with us. We do hope we can welcome you again soon for a much better vacation experience we know we can provide. Regards Benchmark Management

Dear William, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the maintenance issues you encountered, including the slow-draining bathtubs and the sliding door difficulties. Your comments about the unpleasant odor and Wi-Fi connectivity are concerning, and we appreciate you bringing these to our attention. We take guest communication seriously, and I apologize for any delays in our response. We will review your feedback with our maintenance team to ensure these issues are addressed promptly. We value your input and hope you'll consider giving us another chance in the future. Regards, Benchmark Management

Terry, Thank you for taking the time to provide such detailed feedback about your recent stay with us. We sincerely apologize for the issues you encountered and any inconvenience they may have caused during your vacation. We understand your disappointment with the condition of the furniture, the refrigerator, and the need for additional items such as kitchen towels and pot holders. While we strive to maintain our properties to the highest standards, it is clear that we fell short during your stay. Please know that we took immediate steps to address each of your concerns as soon as they were reported. Our team worked diligently to repair the refrigerator and provide the requested items. However, we regret that these efforts did not meet your expectations in a timely manner. Regarding our communication, we aim to respond to all guest inquiries as quickly as possible. Our after-hours messages are typically addressed the following morning to ensure that all issues are handled promptly. We apologize if there was any delay or if our communication process caused frustration during your stay. We appreciate your feedback about our office hours. We now have the office closed on weekends as our Saturday-Saturday booking restrictions have been lifted on a lot of units. We deeply regret that your experience with us this year did not meet the standards you have come to expect from Benchmark. Your feedback is invaluable, and we are committed to making the necessary improvements to ensure a better experience for our future guests. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a stay that meets and exceeds your expectations. Best regards, Benchmark Management

Hi there, we are so happy to hear that we were able to host you for your first trip to Florida and that it was great! The Beachside Condo Complex is indeed a beautiful location. Your comments regarding the furnishings have been taken into account. We are delighted to hear that you found everything comfortable as it is always quite a task to find furniture for vacation rentals as each person has their unique preference. We want to thank you again for choosing to stay with us! We hope we can welcome you again soon! Regards, Benchmark Management

Nancy, Thank you so much for your positive review! We strive to provide excellent service and great stays to our guests with every trip. Beachside Condo is in a great location that places you in close proximity to just about everything! We hope you see you and your family again soon to share another great beach getaway together. Sincerely, Benchmark Management

Sheila, Thank you for sharing your feedback. We were honored to have you and are so humbled by your response. Our apologies that we let you down with the condition of the unit. We work hard each and every day to bring ours guests the best vacation experience. We would love for you to give us another chance to provide you with a great beach vacation. Sincerely, Benchmark Management

Diane, We thank you for staying with us at Beachside Condos this summer! We are sorry to know that we let you down in areas of property condition and cleanliness. If you can provide us with details next time, we would be happy to listen and help where we are able and could pass along those comments to the owners so we can work towards getting updates. We unfortunately did not receive any communication of the issues you had, or we would’ve been happy to assist you! We truly appreciate you taking the time to leave a review and hope that you will give us another chance to provide you with a great beach vacation. Sincerely, Benchmark Management

Patrick, Thank you so much for your feedback! We're so sorry to hear you you were so disappointed with so many aspects of your unit. We do our very best to be as responsive as possible when it comes to our guests’ needs. We greatly appreciate your response as this helps us provide excellent service and better stays to our guests. Beachside Condo is in a great location that places you in close proximity to just about everything! We hope you see you and your family again soon to provide a better beach vacation and exceed your expectations. Sincerely, Benchmark Management

Russell, Thank you so much for your positive review! We strive to provide excellent service and great stays to our guests with every trip. Beachside Condo is in a great location that places you in close proximity to just about everything! We hope you see you and your family again soon to share another great beach getaway together. Sincerely, Benchmark Management

Bobby, We are very sorry your time was unsatisfactory. We wish for our guests to have a relaxing stay while vacationing at any of our properties. Our records show we were never contacted regarding any issues while on your trip. In regard to the cleanliness of the property, we do offer to send housekeeping back to the unit if we are notified less than 24 hours after you arrive at the property. We would have been glad to assist in resolving this issue while on your stay to ensure the rest of your trip was pleasant. We will inform the HOA of the problem with non-guest parking in designated guest parking spots. This should not be an issue being that you are required to display your parking passes when staying at this complex. We will do our due diligence to ensure this is addressed. We will certainly pass along your recommendations for updates within the property to guarantee future guest satisfaction. We hope you consider staying with us again, we would love the chance to provide you with the 5-star vacation we strive for here at Benchmark Management. Sincerely, Benchmark Management.

Denise, Thank you so much for taking your time and sharing your beach vacation with us! We truly appreciate the feedback regarding Beachside Condo 6. We have to agree these views are very hard to beat! We do our very best to be as responsible as possible when it comes to our guest's needs. We have already passed along your comments to the correct parties. We are working every day to try and update each property. We do hope to see you again in the near future! Sincerely, Benchmark Management

Gregory, Thank you for sharing your experience on your stay at Beachside Condo 6. We are glad you like it so much you want to come back! Guest satisfaction is our #1 priority, and we take pride in providing quality service here at Benchmark. Thank you for the recommendation and we look forward to welcoming you back here with us! Sincerely, Benchmark Management

Scott, Thank you for sharing your feedback with us regarding your stay at Beachside Condo 6. We are thrilled to hear that you had a great experience here in the 30A. This amazing condo with views of the gulf allows you to watch the beautiful sunset from the comfort of your balcony. Thank you for your understanding of the issues we updated you on prior to your arrival. We are pleased to let you know that the parts have since been delivered and the issues were resolved. We look forward to seeing you again! Sincerely, Benchmark Management

Wes, We are sorry to hear that you did not enjoy your vacation with us at the Beachside Condos. We always aim to resolve any issues guests have as quickly as possible during their stay. Thank you for providing us the chance to fix what was found unsatisfactory with your unit. We hope we can welcome you back in the future for a more accurate representation of Benchmark Management’s care and attention to detail. We hope our attempts to resolve this with you even after your stay go a long way to show how we care for our guests! Thank you, Benchmark Management

Patricia, Thank you for the feedback on your recent stay with Benchmark. We apologize for the issues that occurred during your stay, but we did attempt to accommodate you all as soon as we heard about them. The sliding glass door was repaired the same day you reported it wouldn’t open; thankfully, our maintenance team promptly responds to all issues we report. We do apologize again for the discomfort of the mattress and have reported your comments to the owners, as a bedding update would be a great idea for all future guests. We did bring out mattress toppers to increase sleeping comfort that same day as well. We’re sorry to hear that our attempts to improve your stay did not help. We do hope to see you again for another chance to provide a much better beach vacation. Sincerely, Benchmark Management

We're so glad that you enjoyed the location of Beachside Condo 6 and its uncrowded beach. Please come again! Benchmark Management

David, Thank you for sharing your feedback regarding your visit. We do sincerely apologize for the cleanliness issues that you experienced during your stay. We do our very best to be as responsive as possible when it comes to our guests’ needs. We hope to have you again for a more accurate representation of Benchmark Management’s care and customer service. Sincerely, Benchmark Management

David, Thank you for sharing your feedback regarding your visit. We do sincerely apologize for the cleanliness issues that you experienced during your stay. We do our very best to be as responsive as possible when it comes to our guests’ needs. We hope to have you again for a more accurate representation of Benchmark Management’s care and customer service. Sincerely, Benchmark Management

Hi Craig, Thank you for your review! We greatly appreciate your feedback on how we can improve to provide better experiences to our guests, and we have each of your notes. We hope to accommodate you again to show you a better experience with us! Sincerely, Benchmark Management

Hi Dustin, We greatly appreciate your feedback! Thank you for your input regarding the unfortunate circumstances regarding the beach erosion. We definitely understand your perspective, and have taken note of your response. We hope that you have a better stay on our lovely 30A! Sincerely, Benchmark Management