Coeur d'Alene Hilltop Home con increíbles vistas al lago

Thank you for your kind review. We are so glad you enjoyed your stay. We will be happy to host you again. Your hosts, Nora, Heeyang, Jocelyn

Thank you for your kind review. We are glad you enjoyed your stay and look forward to hosting you again.

Thank you for taking the time to write a detailed review and affording us the opportunity to address these issues, William. After a season of bookings this summer, you are the first guest to mention the patio umbrella. Being outside on the balcony, it is exposed to the hot summer weather and bugs. If you would have messaged us, we would have had the property manager come out to replace it. We are sorry you had trouble with it. The fireplace requires two switches by the wall and can be tricky to operate. After reading your comment, we had maintenance and the property manager check the unit and said the fireplace was working. We would have gladly sent them out to check into this for you while you were at the property. With regards to the rules and fees, unfortunately the housekeeping fees are set by the housekeeping company and our Property manager. Since the owners pay a living wage and employ local workers, these are unfortunately not negotiable. We are sorry to hear you had issues about the house rules and fees. All house rules are listed on the platform and it is assumed that guests have read them before they book. Previous guests have not had issues with the rules especially taking up the trash on trash day. Unfortunately the rules were set by owners BECAUSE of issues from previous guests. The owners assess each infraction case by case. Fortunately, most of our guests have been exceptional and these “extra fines” have not been necessary. We wish you good travels at your next destination and thank you for staying with us.

Thank you so much for the kind review. We enjoyed hosting your party and glad you enjoyed your stay. Thank you also for the flowers- a lovely touch. You were great guests!