After thirty years in the professional services industry, spanning three countries, I always prided myself on exceeding my clients' expectations. I thought I had the formula right: be responsive; be accessible; be engaging; make the client feel as if they are the only one you care about; pay attention to what they say; anticipate their needs. Well, my wife and I have just spent a most memorable week enjoying the hospitality of Justin at his Imperial Point. Quite simply, he sets a new standard in customer satisfaction. From our first meeting he was attentive to our every need, and at any time. No request was too small, and his response was always within seconds, literally, like raising the temperature of the hot tub as early as 7:00 AM, or as late (for us, anyway!) at 11:00 PM; to the personal delivery of extra paper towels within minutes. We were especially impressed and thankful for his help in assisting us to locate local COVID19 testing sites when our own research was becoming fruitless and time-consuming.
I could go on and on about our many, many other endless requests throughout our week's stay but suffice it to say that he never faulted on any of them, and he was an absolute gem of a host. If there is ever an opportunity to cast a vote for a "Host of The Year", he should be nominated and will be a shoo-in to win that title, in our opinion.
Turning to the home itself, it is one of the best places that we have ever stayed in. Situated on the intercoastal in Fort Lauderdale what impressed us from the get-go was its cleanliness. It was spotless. The furniture is all high-end, the beds more heavenly comfortable than some of the best hotels that we have stayed in, the linen plush, new, and clean. The kitchen is well equipped for entertaining. All the other fixtures and decor are thoughtfully chosen and positioned. The outdoor amenities resemble the best of any resort: a water sports area, with two kayaks, oars and life-jackets for leisurely paddling on the waterway; a large outdoor BBQ (spotlessly clean on our arrival) for outside entertaining; an exceptionally clean pool, and separate hot-tub for hot soaks at any time of the day, or night. But it was also those extra little details that impressed us equally: the outdoor shower and the automatically timed outdoor mood lighting; and two plastic lounges in the shallow end of the pool itself.
Don't miss the opportunity to enjoy Imperial Point. It's a Five-Star resort in a house.