Laid-Back OBX Retreat with Hammocks,Foosball & Bikes

Upon arrival, the guest sent us a picture of one plastic bag that had blown into the yard, a small black container on the top shelf of what was obviously a clean fridge and a pillow case in the children’s bedroom that had the word “Sports” written in pen. We communicated to the guest that we would reach out to the cleaners but the photos that were submitted after the cleaning on the day did not match the photos that they sent. We cannot control trash that can be blown into our yard but certainly hope that guests can understand that and have no issues sending the cleaners over to pick it up. We offered to have the pillowcases swapped out but the guests stated that they just wanted to let us know so they wouldn’t be charged any damage fees. On their last day they then sent a message stating that they enjoyed their stay and that if we would waive the cleaning fee she would leave us an ok review. We then let the guest know that we would like her to leave whatever review she felt to leave and we would not be waiving the fee due to the messages prior. This is review extortion.

Their code was sent around 4:30 due to issues beyond our control. There was issues connecting with the VRBO platform. We explained this and apologized. There was no communication from the guest after that. The house is cleaned after every checkout and reviewed with photos sent before checkin. To make these complaints and not reach out to have them addressed during your stay is weird for lack of a better word.