The Beautiful Waterfront Boyce House

Hello Marla, As soon as I became aware of the issue I reached out via VRBO messages where we were communicating less than 3 hours prior. I made you aware before your arrival that we were having an issue at the house and you didn't respond. As soon as you arrived at the property you sent me a message to call which I did and assisted in looking through other property listings as well as contacting my cleaner who was reaching out to other houses of comparable size. I only offered you my cleaners number so he would be more easily reached, but he was already in the process of speaking with property managers. I was on the phone with you for at least 30-45 minutes to help find you a new reservation. And as soon as our conversation started I offered a FULL refund on your reservation because it was an unforeseen issue for both parties. Thankfully you were able to find another property to stay at and also received your FULL refund but I apologized profusely and asked if there was anything else I could do, your response was no and I wished you and your guests a fantastic stay while you were in St Augustine. Again, you were made aware of the issue as soon as I was made aware. Unfortunately you and your guests were unable to experience The Boyce House and have a five star stay like so many other guests have.