RELAXING RETREAT ALONG THE BANK OF THE JAMES RIVER!

Thank you for choosing this studio for your vacation, and we hope that you can enjoy another visit again soon. Thank you, Stephanie Taylor

Thank you for choosing this condo for your stay, and we hope that you can enjoy another vacation with us again soon. Thank you, Stephanie Taylor

Thank you for choosing this studio for your vacation and for leaving your review. We are happy that you enjoyed the walking areas, and that you enjoyed your stay. We hope that you can enjoy another stay soon. Thank you, Stephanie Taylor

Thank you for leaving your review, and we are happy that you enjoyed your stay, and enjoyed this location. We hope that you can enjoy another stay again soon.

Owner's reply to the guest named "Tom" who stayed at our condo studio in the Kingsmill Resort Williamsburg, VA and gave us a 2-star rating. The reason given was the suffering experienced due to the cable TV not functioning during the couples 4 day stay. We are very sorry that our guest experienced such a debilitating event. We were completely unaware of the problem until it was brought it to our attention, otherwise we would have had it fixed before they checked in. Previous guests had no issue with the cable TV connection. We immediately called Cox Cable and if you ever had any experience with cable companies, you know how exasperating they can be to reach and send a tech to help. Since the cable company wasn't able to get there right away, we had a knowledgeable friend come and try to fix the situation. Unfortunately, he wasn't able to get the cable to work but the internet WIFI was up and running just fine. Cox reported they came on May 20th but no one answered the door therefore were not permitted to enter the unit. We came from 147 miles away on May 23rd to meet with the technician and Cox had to replace the whole cable system. We always have done our very best to offer a top quality unit and service for our guests. Future guests are invited to read other reviews for confirmation of the stars we continue to receive. We regret that we could not provide the same experience for this guest. The Kingsmill Resort and Williamsburg Historic Triangle have an extensive list of events and other activities to offer in the absence of cable TV. We do, however appreciate the suggestion of adding an information binder to the unit to help guests, who are unfamiliar with the area ,to become aware of all the activities available to them during their stay. Surely, the unpredictable failure of the cable during such a short stay and our efforts to get it repaired as quickly as possible doesn't warrant nor does it justify our guest cursing and screaming at my partner when he was trying to fix the situation.

Thank you for choosing Relaxing Along the James River for your stay, and for leaving your review. I will pass your suggestions on to the owners. I hope you can enjoy another stay again soon. Thank you, Stephanie Taylor

Thank you for leaving your review, and we are very happy that you enjoyed your stay at Paradise On the James, and we hope that you can stay with us again soon.