En el 10 % de los alojamientos mejor valorados de la zonaEn el 10 % de los alojamientos mejor valorados de la zona
2 habitaciones2 baños5 huéspedes117.1 metros cuadrados
Servicios populares
Piscina
Cocina
Lavadora
Secadora
Wifi gratis
Aire acondicionado
Echa un vistazo a la zona
Key West, FL
Harry S. Truman Little White House
Place, Harry S. Truman Little White House
A 1 min a pie
Duval Street
Place, Duval Street
A 4 min a pie
Mallory Square
Place, Mallory Square
A 5 min a pie
Cayo Hueso, Florida (EYW-Key West Intl.)
Airport, Cayo Hueso, Florida (EYW-Key West Intl.)
A 14 min en coche
Habitaciones y camas
2 habitaciones (capacidad para 5 personas)
Habitación 1
1 cama de matrimonio grande
Habitación 2
1 cama de matrimonio
Habitación 3
1 sofá cama doble
2 baños
Baño 1
Baño 2
Otros espacios
Porche o patio
Porche o patio hawaiano
Cocina
Balcón
Comedor
Acerca de este alojamiento
Sundown Refuge | Top Location w/ Outdoor Dining & Shared Pool | Month Long Stays
*Please read before booking:* Construction on the Annex Building spalling project will begin on April 1st. The project is expected to take approximately four to five months to complete. Please be advised that work may be noisy at times, and scaffolding will be erected in front of certain units. Please exercise caution while crews are active on the property.
*Please note that this home is available for 28+ night stays only.*
View passing ships and sunsets from your own balcony in the Truman Annex’s most prestigious building!
Balmy breezes, brilliant sunrises, and magnificent sunsets await you at Sundown Refuge, located in the exclusive Harbour Place condominium complex. You'll spend most of your time overlooking Florida Bay in one direction and Truman's Little White House in the other from the privacy of your own spacious deck.
The living and dining areas are decorated in soothing tones of green and beige and tastefully furnished with a plethora of local artwork with all the necessities of home. You'll wonder how you'll ever leave! The master bedroom with a king bed and bathroom en-suite and the queen guest bedroom opens to the deck, offering lots of opportunities to congregate with a large group or keep it intimate with your morning coffee.
Once you do leave the comforts of this home, anything you'll want to do is close by – the nightly Sunset Celebration at Mallory Square, dining and shopping galore on Duval Street, and many historic attractions within easy walking distance. Spend time relaxing by the refreshing pool or ride your bike to Ft. Zachary Taylor State Park for some swimming and snorkeling at Key West’s nicest beach. Life is good at Sundown Refuge!
Key West is the place to visit the lively nightlife and relax in the historic charm, flamboyance, and conch-style architecture that early Bahamian settlers made famous. It embodies a clash of the past and the present, and every building (including this rental) in Key West reflects this eclectic ambiance!
AvantStay provides a personalized hospitality experience to elevate your stay. With our Concierge Service, guests have access to our tech-enabled services like fridge stocking, private chefs, massages, transportation, special occasion celebrations, baby gear rentals, ski gear, beach gear, and more. For anything you need, we’re at your fingertips!
*Home Truths:* - This home has access to a shared pool. - This home is located in a gated community. - We allow service animals at this home. If undisclosed pets are brought into the home without AvantStay's approval there is a fine of $500 per pet. - Any reservations 28 days or longer will require additional clean/cleans to be scheduled. Additional payment will be collected and the amount of cleans will depend on the length of your stay. - All bookings 28 days or longer require a security deposit to be charged after booking. - This home is on a monthly pest control schedule. The area of Key West is home to many insects such as termites, no-see-ums, and mosquitos. Pest control can not eliminate these insects during the swarming season. You may also encounter geckos, lizards, iguanas, frogs, and chickens during your stay in the area. - Key West is a resort island where renovation of existing historic properties, new construction, and road repair sometimes occur without forewarning. AvantStay is not liable for any guest inconveniences caused due to construction in the area. - The Harbor Place HOA is doing extensive renovations on the exterior of the Condominiums. They are attempting to soundproof the noise the best they can, and at times part of the deck adjacent to your rental may be unavailable for use. This will affect reservations between August and December 2023. - Please note that max occupancy includes infants. - Please be advised that documentation may be necessary for ESA/service animals to gain entry.
Parking Details: - One parking space per unit, no guest parking. - No vehicle over 18’ long or 80” wide allowed. - No large trucks, trailers, mobile homes, vans, campers or similar vehicles shall be parked in the Truman Annex. - Motorcycles and scooters must be parked in the parking lot and not on sidewalks or porches. - All vehicles parked within the community must either have a permanent parking sticker or a temporary parking pass (obtained at the Security Guardhouse). - All others will be subject to ticketing and towing.
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The room configuration is as follows:
Primary Bedroom / King bed w/ ensuite Bedroom 2 / Queen bed Sleeper sofa
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This is a smoke-free property. Violation of the no-smoking policy will result in forfeiture of the security deposit, a $300 smoking fee, and liability for any fire or property damage costs.
As part of our commitment to being good neighbors, occupancy limits and quiet hours (9pm-8am) are strictly enforced. No speakers or sound systems will be provided for use in our properties. Violation of any noise ordinances will be subject to fines that can reach up to $10,000 per violation.
Events or parties are not allowed without prior written approval and an additional fee. Any unauthorized parties or events will be shut down and a fine will be assessed. Please inquire for more information about our event policies and fees.
There is nothing more important to us at AvantStay than the health, safety, and experience of our guests & staff. We've enhanced our cleaning and sanitation protocols and are taking extra care to disinfect all surfaces between reservations with hospital-grade disinfecting solutions.
As a reminder, we do work with 3rd party vendors to maintain the property, and although we adhere to the strictest CDC guidelines and advise all contractors to wear PPE equipment, we can not always enforce. We strongly advise guests to please deny access if any vendors fail to meet and adhere to these standards.
IDs will be requested for verification after booking.
No se admiten mascotas, pero sí animales de servicio
default
Fumadores
No se permite fumar
Información importante
Otros detalles
Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
El propietario ha indicado que el alojamiento cuenta con un detector de monóxido de carbono.
El propietario ha indicado que el alojamiento cuenta con un detector de humo.
Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, botiquín de primeros auxilios y cierre de seguridad.
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.
Información sobre la zona
Cayo Hueso
Este piso se encuentra en el barrio Casco antiguo de Key West de Cayo Hueso, a orillas del agua. Además de visitar lugares emblemáticos como Casa y museo de Ernest Hemingway y Southernmost Point, podrás apreciar la belleza natural de Playas de los cayos de Florida o Parque histórico estatal Fort Zachary Taylor. USCGC Ingham Maritime Museum y Florida Keys Eco - Discovery Center también merecen la pena.
Key West, FL
Qué hay en los alrededores
Harry S. Truman Little White House - A 1 min a pie - 0.0 km
Duval Street - A 4 min a pie - 0.4 km
Mallory Square - A 5 min a pie - 0.4 km
Acuario Key West - A 5 min a pie - 0.4 km
Parque histórico estatal Fort Zachary Taylor - A 12 min a pie - 1.1 km
Cómo moverse por la zona
Cayo Hueso, Florida (EYW-Key West Intl.): a 14 min en coche
Restaurantes
Key Lime Pie Factory - A 5 min a pie
Captain Tony's Saloon - A 5 min a pie
Fogarty's and Flying Monkey's - A 5 min a pie
The Bull & Whistle Bar - A 5 min a pie
Caroline's Cafe - A 8 min a pie
Preguntas frecuentes
¿En Sundown Refuge | Top Location w/ Outdoor Dining & Shared Pool | Month Long Stays hay piscina?
Sí, este alojamiento cuenta con una piscina.
¿Cuánto cuesta alojarse en Sundown Refuge | Top Location w/ Outdoor Dining & Shared Pool | Month Long Stays?
A fecha de 12 de abr de 2026, los precios encontrados para una estancia de una noche y dos adultos en Sundown Refuge | Top Location w/ Outdoor Dining & Shared Pool | Month Long Stays el 28 de may de 2026 son de al menos 360 €, tasas e impuestos incluidos. El precio se basa en la tarifa por noche más barata encontrada en las últimas 24 horas para los próximos 30 días. Los precios están sujetos a cambios. Selecciona tus fechas para ver precios más precisos.
¿En Sundown Refuge | Top Location w/ Outdoor Dining & Shared Pool | Month Long Stays se aceptan mascotas?
No, este alojamiento solo admite animales de servicio.
¿A qué hora se realiza la entrada en Sundown Refuge | Top Location w/ Outdoor Dining & Shared Pool | Month Long Stays?
Hora de inicio del registro de entrada: 16:00.
¿A qué hora se realiza la salida en Sundown Refuge | Top Location w/ Outdoor Dining & Shared Pool | Month Long Stays?
La salida se realiza a las 10:00.
¿Dónde se encuentra Sundown Refuge | Top Location w/ Outdoor Dining & Shared Pool | Month Long Stays?
Este edificio de condominios de la zona de Casco antiguo de Key West se sitúa a menos de cinco minutos a pie de Harry S. Truman Little White House y Duval Street. Playas de los cayos de Florida y Mallory Square también están a menos de diez minutos.
Comentarios
9,4
Excepcional
Los comentarios se muestran en orden cronológico, están sujetos a un proceso de moderación y se han verificado a menos que se indique lo contrario.
24 comentarios de un total de 31 con una puntuación de 10 - Excelente
10 - Excelente
24
6 comentarios de un total de 31 con una puntuación de 8 - Bueno
8 - Bueno
6
0 comentarios de un total de 31 con una puntuación de 6 - Normal
6 - Normal
0
0 comentarios de un total de 31 con una puntuación de 4 - Mediocre
4 - Mediocre
0
1 comentarios de un total de 31 con una puntuación de 2 - Horrible
2 - Horrible
1
9,8/10
Limpieza
9,2/10
Llegada
9,4/10
Comunicación
10/10
Ubicación
9,6/10
Precisión del anuncio
Comentarios
Verificado
10/10 Excelente
Reed B.
22 de mar de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Truman Annex
The place and location was fantastic. Thank you for providing excellent weather. We had a great time.
Reed B.
Se alojó 7 noches en marzo de 2025
Respuesta de VrboOwner el 28 de mar de 2025
Thank you, Reed! We're glad to hear you had a great time and enjoyed both the place and the location. As for the weather—happy to take the credit! We'd love to host you again anytime.
Verificado
10/10 Excelente
Lisa H.
15 de abr de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great area and property
We love this place! This was our second year. We heard it will be 28 day rentals only starting at Christmas and we are heartbroken.
Lisa H.
Se alojó 7 noches en abril de 2025
Respuesta de VrboOwner el 17 de abr de 2025
Thank you, Lisa! We're so glad to hear you loved your stay and that you came back for a second year—it means a lot. We understand the change in rental terms is disappointing, especially for returning guests like you. Your kind words and continued support are truly appreciated, and we hope there might be a way to welcome you back again in the future.
Comentario archivado
8/10 Bueno
Faith E.
1 de jun de 2017
Great place ....close to everything.
Nice, roomy and comfortable.
Faith E.
Se alojó 7 noches en mayo de 2017
Respuesta de VrboOwner el 22 de sept de 2022
Thanks for sharing! We'd love the opportunity to make this up to you on a future stay. Please reach out if you need any assistance planning your next vacation!
Verificado
10/10 Excelente
Janice W.
7 de nov de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Enjoyed our stay at Sundown Refuge
We enjoyed our stay in Truman Annex. The condo was clean and all amenities as described. We were glad we were on the first floor as the elevator was u set repair the entire week we were there.
We would stay here again.
Janice W.
Se alojó 7 noches en octubre de 2024
Respuesta de VrboOwner el 7 de nov de 2024
Thank you, Janice, for your great review! We're so glad to hear you enjoyed your stay in Truman Annex and that the condo was clean and well-equipped for your needs. We apologize for the elevator being out of service during your stay, but we're happy to hear that being on the first floor worked out for you. We'd love to welcome you back again for another stay!
Verificado
10/10 Excelente
Theresa C.
3 de abr de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Wonderful place to stay!
This was a great place in a perfect location! Very clean and stocked with everything we needed. The water pressure in the guest bathroom sink was bad but other than that, it was great!
Theresa C.
Se alojó 7 noches en marzo de 2022
Respuesta de VrboOwner el 27 de may de 2022
Theresa,
Thank you for leaving a review
It was a pleasure having you stay at Sundown Refuge. We hope to see you again soon
At Home In Key West team
Verificado
10/10 Excelente
James S.
18 de mar de 2021
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Truman Annex
We had a very enjoyable experience. The Truman annex is the best place to stay in Key West.
James S.
Se alojó 7 noches en marzo de 2021
Respuesta de VrboOwner el 18 de mar de 2021
James,
Thank you for taking the time and submitting the review
At Home In Key West
Verificado
10/10 Excelente
Mary K.
30 de abr de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Perfect location!
We had the best stay at this condo! We had stayed in a different unit in January. We thoroughly enjoyed it until we stayed here. A huge deck and 5 steps to the swimming pool. The unit was just what we were looking for. Very comfortable and well equipped. The location to restaurants and Mallory Square is perfect. We love to watch the cruise ships come in! Can’t wait to stay here again! The customer service was top notch too!
Mary K.
Se alojó 7 noches en abril de 2025
Respuesta de VrboOwner el 2 de may de 2025
Thank you, Mary! We're so glad to hear you had an even better stay this time around. It’s great that the large deck and pool proximity were perfect for you, and we're happy the condo met all your expectations. The location near restaurants and Mallory Square is ideal, and we're glad you enjoyed the cruise ship views. We can’t wait to welcome you back!
De un sitio asociado
10/10 Excelente
Richard N.
5 de abr de 2021
Family Spring BreK
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We enjoyed swimming, touring, golf, and great food!
Richard N.
Respuesta de VrboOwner el 19 de sept de 2022
Thank you for sharing your positive experience, Richard!
De un sitio asociado
10/10 Excelente
Kathleen H.
11 de oct de 2021
Nice home with great location
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Renting through At Home in Key West was easy. We had a wonderful place and enjoyed our stay.
Kathleen H.
Respuesta de VrboOwner el 19 de sept de 2022
Thank you for the review, Kathleen! Great guest experiences are something we always strive for at AvantStay. Happy to hear we exceeded expectations!
De un sitio asociado
10/10 Excelente
A guest from Port Orange, FL
15 de jun de 2021
Leone Key West Vacation
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Beautiful decor, clean in all rooms, plenty of kitchen tools, plenty of space inside and out, loved having an iron, and the patio and pool were great!!!
A guest from Port Orange, FL
Respuesta de VrboOwner el 19 de sept de 2022
Your review made our day! We strive to ensure our guests have the most amazing experience.
De un sitio asociado
10/10 Excelente
Tom R.
14 de oct de 2021
October 2021
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Everything was great !
Tom R.
Respuesta de VrboOwner el 20 de sept de 2022
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We'd love to host you and your guests again soon!
De un sitio asociado
10/10 Excelente
Tom R.
15 de jul de 2021
Sundown Refuge
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Had a great time. Condo was perfect !! Great location and close to all the things we like to do. Very clean and quiet.
Tom R.
Respuesta de VrboOwner el 19 de sept de 2022
Thank you for sharing, Tom! We would be thrilled to host you again soon. Please reach out if you need any assistance planning your next stay!
De un sitio asociado
10/10 Excelente
Kathy H.
31 de may de 2021
Great location
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Very nice condo in an excellent location. Kitchen had sufficient equipment to cook. We enjoyed the interesting artwork throughout. Private patio & nice pool.
Kathy H.
Respuesta de VrboOwner el 27 de sept de 2022
We’re so happy you loved your stay, Kathy! Hope to host you again shortly!
De un sitio asociado
10/10 Excelente
Cindy W.
18 de may de 2022
Great Location
Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great view and great location. Could walk to just about anywhere. The dryer didn't dry so well, had to call maintenance, but everything else was great. Loved the very large deck.
Cindy W.
Respuesta de VrboOwner el 26 de may de 2022
Cindy,
Thank you for your review. We are thrilled to hear how much you have enjoyed your stay in Key West
We hope to see you again soon!
At Home in Key West team
Verificado
8/10 Bueno
Kathy B.
25 de mar de 2018
Comfortable. Great location and beautiful grounds and pool area!
The condo unit itself is comfortable. The master bathroom needs some maintenance (the toilet is not properly fastened to the floor, the drain stopper on one of the sinks does not work). But the proximity to Duval St and other KW sites is fantastic. The grounds and pool area are gorgeous and right on the water. The deck is wonderful. Overall the unit is very nice. Had a great time here!
Kathy B.
Se alojó 7 noches en marzo de 2018
Respuesta de VrboOwner el 31 de mar de 2020
Kathy,
Thank you for taking the time to write a nice review about Sundown Refuge, one of our waterfront rentals in Truman Annex, short walking distance to Duval Street.
We will definitely look into the maintenance issues and we do thank you for bringing them up.
We hope to have you back staying with us soon again.
At Home In Key West
Verificado
10/10 Excelente
Dana V.
13 de jun de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Perfect location!
The location of this property is second to none! It is within walking distance of the best that Key West has to offer. The unit also has excellent amenities. It is located just steps to the pool while maintaining privacy. The outdoor terrace is huge. The parking garage is also situated very close to the unit so there wasn’t a hassle lugging bags very far. It was quiet and family friendly. Communication from the property management was spectacular. We feel like we made a great choice staying here and will rebook in the future. Our only critique is that the unit is a bit dated, but everything is in perfect working order and had everything we needed.
Dana V.
Se alojó 7 noches en junio de 2024
Respuesta de VrboOwner el 25 de nov de 2024
Thank you for your kind feedback, Dana! We're so glad you enjoyed the prime location and the excellent amenities of the property, as well as the easy access to the pool and parking. We're also thrilled that you found the communication with our team helpful. We appreciate your suggestion about updating the unit and will consider it. We would love to host you again in the future and are happy to know you'll be rebooking!
Verificado
10/10 Excelente
Gary F.
10 de sept de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Sundown Refuge - Sept 2023
Condo located in Truman Annex and close to everything in KW.
Enjoyed daily walk to Cuban Coffee Queen in Mallory Sq.
Overall had a wonderful trip.
Lisa in the office was awesome. She was very helpful in our surprise of our guests.
Just a few things needed to be done to condo...
- Sink Faucet in Hallway Bathroom has very low pressure.
- Gate to Deck needs to be fixed. Bottom Hinge coming away from wall and is sagging.
Otherwise a Great Trip was had by all.
Would definitely return to Sundown Refuge
Gary F.
Se alojó 7 noches en agosto de 2023
Verificado
10/10 Excelente
Thomas S.
21 de dic de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
We enjoyed our stay and would return again. There were some minor issues that if the unit was mine Id correct. None oof these are severe enough to cause us to not return but the are issues that the owner may want to address. All minor issues that probably wouldnt be noticed except during an extended stay. Comments are only intended to make the owner/maintenance aware to improve.The unit is nice and conveiently located. Easy access to the pool. Easy access to KW amenaties. (Food, drink, entertainment, sunset views.)Improvement notes for Owner/Maintenance:General:1. Toilet paper - there wasnt enough for 4 people for 7 days. It should be better stocked.2. There weren't sufficient trash bags for the kitchen.Plumbing:1. The kitchen sink faucet is loose in its mount. May cause a real problem later.2. The toilets (both) "rocked" on thier mounts. This will lead to failure of the wax base seals. The toilet bases should be shimmed and sealed to the floor.3. The bathroom sink faucets show thier age and should be a updated (loose handle parts and clogged aireator screens)4. There is low pressure and not very hot water in the "guest"bathroom shower.5. The Jacuzzi drain in the master bath wouldnt stay in the closed position (temporary solution quickly and satisfactorily resolved by Avant Maintenence)Electrical:1. Vanity Light bulb out in the master bath.2. Lamps with 3 way bulbs are down to 1 setting or the lamp on the bar is not working at all
Thomas S.
Se alojó 7 noches en diciembre de 2025
Respuesta de VrboOwner el 23 de dic de 2025
Thank you for taking the time to share such detailed feedback. We’re glad to hear you enjoyed your stay, found the unit nice and conveniently located, and would consider returning. We truly appreciate you constructively outlining these items, as your notes are helpful for the owner and maintenance team to continue improving the experience, especially for longer stays. We’re also glad our maintenance team was able to promptly assist with the jacuzzi drain during your visit. Thank you again for choosing to stay with us and for your thoughtful comments.
Verificado
10/10 Excelente
Dan B.
6 de feb de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Prime Location
This condo is in one of the most prime locations you can get in Key West, 2 blocks to Mallory Square, 2 blocks to lower Duvall St, endless choices for dinning, bars, music venues, shops, museums. Step out the back patio and there's the pool, continue down the pathway another 75 ft and you are in the Marina. The pool was heated and great, not too busy. The condo all in all served us well, beds were great, kitchen was stocked with all that we needed. Only draw back would be the furniture overall, the living room furniture is less than comfortable and of course that's a place you spend a good deal of time when at the property, the patio is massive and has stunning views but it equipped with low end plastic chairs and table. It's not enough to keep us away, we would return to this property.
Dan B.
Se alojó 7 noches en enero de 2022
Respuesta de VrboOwner el 23 de may de 2022
Dan,
Thank you for taking the time and leaving a review for Sundown Refuge, wonderful water front rental in the Harbor Place
We look forward to seeing you again.
At Home In Key West team
De un sitio asociado
8/10 Bueno
Lisa G.
13 de sept de 2021
Always a great time in Key West!
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
First time using your company and I will say very friendly and easy to work with. Lida was very responsive and kind. Location was perfect. A couple items need addressed. Toilets kept running each time you flushed. Had to open the tanks to fix each time. Kitchen sink needs to be looked at. The faucet needs replaced or fixed. and the bath tub needs some drain work. Although your instructions said to park in 9, security told us to park elsewhere. We followed your guidelines. Lastly a resident was upset with us for laughing in the hall at 6pm on our first evening - we were to loud I guess. So we never used the front door again. I’d probably not rent at this location in order to avoid “residents” who clearly aren’t tourist friendly. We apologized but fear that wasn’t good enough.
Lisa G.
Respuesta de VrboOwner el 19 de sept de 2022
We truly appreciate your feedback! Thank you for being great guests and taking such good care of our property. We would love to have you back soon, Lisa!
Verificado
2/10 Horrible
sandi p.
20 de abr de 2022
Aspectos positivos: Limpieza y ubicación
Aspectos negativos: Llegada, comunicación y precisión del anuncio
Good location, bad service
This property is managed by a company. The company is closed on weekends. Most renters checking in and out are on the weekend. They gave us keys that did not work to the exterior gates. We had to walk .5 mile to the main gate to exit the complex and .5 back from the main gate to the unit the first two days. They brought us keys that worked on the THIRD day. If you are going to check people in and out at least hire someone to take care of the renters if you are closed. Someone should of brought me the correct keys on day ONE. That’s what I paid for. Nowhere in the listing does it say that if they screw up, you’ll have to wait until we reopen to fix. I even called their emergency number which they said they couldn’t answer because they were closed. VRBO should not allow listings from these types of properties that aren’t even open to service what they rent. Service should be available for every day that you stay.
sandi p.
Se alojó 7 noches en abril de 2022
Respuesta de VrboOwner el 22 de may de 2022
Sandi,
Thank you for leaving a review. We do take every single guest comment very seriously.
We are a small local company known for excellent guest services and having many repeat clients. Our office is open during season (also during your stay) till 4PM on Saturdays but closed on Sundays, open regular business hours during the week. We do have a 24 hour emergency line so we can be reached at any time should any of our guests experience issues. This information is given to our guests prior to their arrival, it is included in their check-in packet and is also part of our after office hours voicemail recording.
Your party was given the correct and working keys at the time of the check-in, they were returned to us bended and damaged by inappropriate usage which caused them to become unusable. We have provided you with a new gate key upon your request. However we felt that the amount of calls and emails (and the tone) received even after the issue was already resolved was highly inappropriate.
We hope that your stay was otherwise pleasant.
Verificado
8/10 Bueno
Avis B.
4 de jul de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Perfect location old town
This condo is the perfect location absolutely beautiful, extra large deck… walk right down from the deck to the pool where we spent most of our time!!! Absolutely loved it, I would stay again I just recommend a little more supplies for the kitchen, and cleaning equipment for the grill… had a wonderful stay really enjoyed ourselves The electric barbecue grill was the Best… we grilled every day. Working with the rental company @ home in Key West was delightful
Avis B.
Se alojó 7 noches en junio de 2022
De un sitio asociado
8/10 Bueno
Gary H.
9 de may de 2022
Our Favorite Location
Rating Details:
The property manager was very helpful.
The vacation rental was clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Love the location and the condo. Perfect for 2 couples. Only issue was our initial entry. The door has a handle that does not rotate which is confusing. There is a key operated dead bolt and a second key operated device to open the door. With three devices, we couldn't figure out how to operate the door. Finally got lucky and had the dead bolt in the unlock position at the same time the other key operated the door. We gave up on the handle.The view of the harbor was better a few years ago. the trees and shrubbery obscure the view now.
Gary H.
Respuesta de VrboOwner el 26 de may de 2022
Gary,
Thank you for taking the time and leaving a review for Sundown Refuge, one of our water front rentals located in The Harbor Place of Truman Annex
We do appreciate every single guest's comment and carefully review them all. Our maintenance person will definitely checkout the lock and we will forward the comment about the trees to HOA of Truman Annex
We are glad to hear that you loved the property and location and we look forward to your return!
At Home In Key West team
De un sitio asociado
10/10 Excelente
Jill K.
5 de dic de 2021
Jill K
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We had a wonderful time in the Sundown Refuge. Super clean. Perfect location. The staff was so nice and helpful.
Jill K.
Se alojó 7 noches en noviembre de 2021
Respuesta de VrboOwner el 8 de dic de 2021
Jill,
Thank you for leaving a review
At Home In Key West team
Verificado
8/10 Bueno
Sue K.
18 de sept de 2021
Aspectos positivos: Limpieza, comunicación, ubicación y precisión del anuncio
Great location!
Excellent location - close to everything and still quiet enough to sleep at night. Can’t enter property until 4 PM and no place to store luggage if you come in on Saturday so plan flights accordingly. Master bath toilet still not working appropriately - just pull handle up after a bit and it will shut off. Overall great trip!
Sue K.
Se alojó 7 noches en septiembre de 2021
Acerca de su propietario/a
Propietario/a: AvantStay
At AvantStay, we pride ourselves on our guest experience. We do the trip planning - so you can spend more time on vacation. With 24/7 customer support, a dedicated concierge, and tech-enabled touchpoints from the moment you book to an easy and seamless check-out, we make your experience as carefree as you could possibly want it to be. AvantStay features 500 homes in 30+ destinations and is growing quickly. For any questions about your next trip, please don't hesitate to reach out directly and we'd be more than happy to help your vacation come true.
Idiomas:
Inglés
Propietario/a Premium
Ofrece un servicio excelente a los huéspedes de manera constante.