Southern Star Villa Kayaks, SUPS, Steps to Beach

Thank you for your 5-star rating. We're glad the bedrooms were comfortable and that the location was convenient. It's great to hear you took advantage of the on-property snorkeling. We look forward to welcoming you back to St. John! ~BOOKVI

Hi Natasha, First of all, thank you so much for your incredibly kind words. It truly means a lot to hear that you found the home one of the cleanest you’ve ever stayed in and that you enjoyed the waterfront access (and that slightly less adventurous drive!). We’re so glad you were able to take advantage of the paddle boarding and snorkeling right out front — that’s exactly the experience we hope our guests have. I did notice the 4-star rating and wanted to gently ask if there’s anything we could have done better to earn a full 5 stars from you. We’re always looking to improve, and your feedback would genuinely help us grow. If the 4 stars was simply an oversight, and you feel your experience reflected a 5-star stay, we’d be incredibly grateful if you’d consider updating it. As a small, local business, even one star can have a meaningful impact on us. Either way, we truly appreciate you choosing to stay with us and taking the time to leave such a thoughtful review. We’d love to welcome you back anytime. 🌴

Thank you for the 5-star rating. We're glad you had a wonderful stay and hope to welcome you back to Book VI soon.

Thank you for your 5-star rating. We’re glad you had an outstanding stay and that our team greeted you and shared helpful island recommendations. It’s wonderful the layout, kitchen, kayaks, beach gear and beds worked well for your family. We look forward to welcoming you back to St John! ~BOOKVI

Thank you for your 5-star rating. We’re glad the en-suite bedrooms, ample space for meals and games, the impressive master, and the deck with water views made your stay so enjoyable. We look forward to welcoming you back to Book VI.

Thank you for taking the time to share your experience, Ajani. We're glad to hear that you enjoyed your stay with your family and found everything in the villa to your liking. It's great to know that our customer service met your needs. We hope to welcome you back for another trip soon!

Thank you for your review, Scott! We're glad to hear you loved your stay at Southern Star and appreciated the spacious suites. It sounds like paddle boarding every morning was a highlight! We look forward to welcoming you back for your next visit.

Thank you for the wonderful review. We hope to welcome you all back to island soon.

Thank you for staying with us and taking the time to leave a review. We hope to see you all again next time you need some island time.

Thank you for your detailed review, Ashton! We're glad to hear that the space worked well for your family and that you enjoyed the comfort and layout of the home. We appreciate your feedback regarding the directions and will look into making that clearer for future guests. We hope to welcome you and your family back for another stay soon!

Thank you for your detailed feedback, Michael. We're glad the team could assist in making your arrival smooth and that the condo met your space and convenience needs. It's great to hear you enjoyed the location, amenities, and local wildlife. We look forward to hosting you again.

Hello Cristina, Thank you for leaving a review. The property does not list having a pool. So, i don't feel this should be a negative on us or the review of the home. On the beach, it is a public beach and you were here during the busiest part of the holiday season. All beaches were likely busy at that time. So, it’s natural for it to be a little busy and again shouldn’t be reflected on us. It is extremely rare to be able to stay mere yards from a beach on St John, but we cannot control how many of the units guests use that beach. On the smell, we always do our best to address any issues as soon as they arise. Things do happen on island, we are all on septic systems, and we have lots of wild life that could dye in a bush, however all of these things can be fixed, and we pride ourselves on addressing any and all issues quickly, when we know about them. We have amazing reviews due to our great communication and fast response times to addressing issues. We would have been happy to address the situation for you. However, you did not mention any problems at all while you were here. We even have a group text to all of our guests with their host, maintenance, and our company office attached upon arrival and let you know that we are here for any thing you might need. We have a septic service treat our systems regularly because septic unlike sewer systems cannot handle wipes and feminine hygiene products being flushed, this is noted in the villa book, however it still happens, and when it does we take care of it right away. I think a more fair measure of a host is not merely being lucky and having nothing go wrong, instead it should be being available and responding appropriately to the issues when they occur. On roads not being paved, unfortunately it is not a private driveway and potholes exist on many of the roads on st john. However, they are grated and maintained regularly. Our listing is honest and transparent about the townhome, anmenities and its location. We would have appreciated better communication while you were here to allow us to address any situations that we have control of to make it better for you all and us to achieve a better review. Thank you for your compliments on the inside of the townhome and the “owner” it was the residence manager by the way. I hope you saw that the owners have spared little expense keeping this property updated and well appointed, for the enjoyment of the guests. All of our staff was also available to you to address any of your concerns at any time, but we were not given the opportunity. We understand that St. John may not be for everyone, the rawness of it appeals to specific people, the under development of it can either be charming or inconvenient. We try our best to bridge the gap for all our guests and set proper expectations. We were all available to you, but sadly you did not give us the chance to bridge that gap for you. I hope you will reconsider your very low rating of this fantastic property, because the beach had too many people for your tastes, perhaps their was a septic issue that you told no one about, and a community chose gravel over pavement for their entrance. Many patrons have enjoyed the natural beautiful all around this property, and its rare proximity to the ocean, when perhaps it just wasn’t for you.

Thanks for staying with us and we are happy that you loved your stay. Our team tries hard to make sure our guests feel welcomed and well taken care of. We hope to see you all again next year!

Thank you for your 5-star rating. We're glad the villa was great and that our communication met your expectations. We look forward to welcoming you back! ~BookVI

Thank you for the 5-star review!