6/10 Normal
Jac B.
27 de abr de 2025
Aspectos positivos: Limpieza y ubicación
Aspectos negativos: Llegada, comunicación y precisión del anuncio
Good Property, but Host Was a Major Problem
The host was overly communicative — I got about seven messages before we even showed up, but despite all that, three different messages included the wrong access codes. After a five-hour drive, we just wanted to get inside and use the restroom, but we were locked out.We messaged the host multiple times, called the property manager, even contacted VRBO — no luck reaching anyone. We had to go to a nearby park just to use the bathroom and pass the time until someone could come help. The code had simply been transposed wrong.The host apologized and offered an extra night free, but our schedule didn't allow it. (We had already paid for the day before our original stay but couldn’t use it, so honestly, a refund would have made much more sense.)The next morning, the host offered to drop off pastries. I didn’t respond — I was trying to focus on making memories with my kids. But when we got back later that day, they had entered the unit without permission to leave the pastries on the counter. That’s a major violation of VRBO’s terms.Also, the listing mentioned a pool and hot tub — but the pool was closed and there was no hot tub. The volleyball court didn’t even have a net.Property itself was fine — great location, beds were very firm — but because of the mismanagement and boundary issues, I wouldn’t rent this unit again.
Jac B.
Se alojó 4 noches en abril de 2025
