We checked in past 10pm and unfortunately, there was a mix up with the cleaners who didn't have the unit ready. Because it was so late, Frank was not available. However, I think if we checked in at 4pm, the issue would've been fixed quickly. So because we couldn't get a hold of Frank, we popped over to his hotel next door and the staff was able to assist us with fresh linens and towels. Frank rectified everything the next morning and was most kind and professional. On the positive, the rental is very modern and spacious. We were 2 adults, 2 young kids & 1 Golden Retriever. The rental has high ceilings, but no carpet which means you can't be loud at night if you have little kids because they will hear everything you say above a faint whisper. The location was literally across the street from the State Park, which is huge and perfect for walking the dog. I walked him in the early mornings down to the river rapids and I practically had the area to myself at 7:30 am. Later on, me and the family walked to Maid of the Mist and then over to Canada to hang out at Clifton Hill. The second day we drove to Canada and parked at Bender Street for 20 all day parking. Zero problems. The third day we walked to Goat Island to see the Horseshoe Falls which were spectacular. Overall it was a great trip. I liked the mix of nature with the park on the NY side, but also the massive entertainment and fun on the Canada side. I recommend this unit, but make sure you check in at 4 pm and not 10pm.