I’ve stayed at several properties without issue, so this experience was especially disappointing. My group and I booked a 13-day stay at this property, but upon arrival, the owner unexpectedly demanded additional payment that was not part of the booking agreement. This is a clear violation of VRBO’s policies, as extra charges after booking are prohibited. The fee he requested was a pet fee, despite the listing being labeled as "pet friendly" with no option to add a pet to the booking. I made sure to follow all the guidelines set out in the listing, as I am always careful to respect the rules. When I contacted VRBO, they confirmed that the issue stemmed from the owner incorrectly setting up the listing.Additionally, the owner never met us in person, instead only sending a text after watching us on security cameras, which felt invasive and unprofessional.After refusing to pay the unjustified fees, we decided to leave the property. Since then, the owner has refused to issue a refund, despite the fact that we never stayed at the property. I’ve made multiple attempts to resolve this directly with the owner, but they have been uncooperative and dismissive.Another issue we encountered was one of the check-in instructions, which stated that we could not leave any lights or TVs on when not at the property. As frequent VRBO guests, we typically leave both lights and the TV on for added security when we leave, and this felt overly restrictive and unnecessary.This experience has