Grandmas's Ami 4907TV - Trafalgar Village

Thank you for taking the time to write your review. We're delighted to hear you had an enjoyable time at the property and use of the amenities. We look forward to having the opportunity to host your family for future visits. Sincerely, Richard - Property Manager

Thank you so much for your review ! We're glad you had a great stay at the home and hope to have the opportunity to accommodate you in your future stays. Sincerely, Richard - Property Manager

Hi Dave, Thanks for the feedback. We value your comments. Had we known about these inconveniences we would have addressed them right away for you. I just picked up pizza pans, baking trays, additional cutlery some dish cloths and dish rags to bring over to the home. I also picked up a small mat for the patio door as you suggested. The batteries and bulbs have already been replaced as they were noticed upon your departure. The pool toys are sometimes left behind but not always. If they get old or dirty they are disposed of to ensure the pool area stays clean. The pool heating is set to a fixed temperature. It was quite cold outside while you were here and it being an electric heater they do take time to warm back up the pool when it turns on in the morning. Thanks for letting us know about the small items. Hope to host your family again in the future. Sincerely, Richard - Property Manager

Hi Michael, Thank you for taking the time to write your review. I'm glad you you enjoyed the home. It was a pleasure hosting you and hope we have the opportunity to do so again in the future. Sincerely, Richard - Property Manager

Hi Alison, Thank you for your review. As explained I wish you would have let us know you had ongoing issues using the spa as we would have certainly addressed these problems for you to make your stay an enjoyable one. Sincerely,

Hi Michael, Thank you for taking the time to write your review. I'm glad you you enjoyed the home. It was a pleasure hosting your family and hope we have the opportunity to do so again in the future. Sincerely, Richard - Property Manager

Hi Patrick, Thank you for taking the time to write your review. I'm glad you you enjoyed the home. It was a pleasure hosting your family and hope to have the opportunity to do so again in the future. Sincerely, Richard - Property Manager

Hi Cheryl, Thank you for taking the time to write your review. I'm glad you you enjoyed the home. It was a pleasure hosting your family and hope to have the opportunity to do so again in the future. Sincerely, Richard - Property Manager

Hi Pa, Thank you for taking the time to write your review. I'm glad you you enjoyed the home. We do set the AC to 74 which is comfortable for most guests. We would have gladly adjusted it for you if you didn't feel comfortable. It was a pleasure hosting your family and hope to have the opportunity to do so again in the future. Sincerely, Richard - Property Manager

Hi Matthew, Thank you for taking the time to write your review. I'm glad you you enjoyed the home. It was a pleasure hosting your family and hope to have the opportunity to do so again in the future. Sincerely, Richard - Property Manager

Hi Beth, Thank you for taking the time to write your review. I'm glad you you enjoyed the home. I appreciate you letting us know about the forks and pans. We'll get those taken care of for future guests. We do allow for the AC to be set to 74, we usually just advise guests over the phone to prevent improper adjustments. It was a pleasure hosting your family and hope to have the opportunity to do so again in the future. Sincerely, Richard - Property Manager

Hi Karl, Thank you for taking the time to write your review. I'm glad you you enjoyed the home. It was a pleasure hosting your family and hope to have the opportunity to do so again in the future. Sincerely, Richard - Property Manager

Hi Dean, Thank you for taking the time to write your review. I'm glad you you enjoyed the home. It was a pleasure hosting your family and hope to have the opportunity to do so again in the future. Sincerely, Richard - Property Manager

Hi Kim, Thank you for taking the time to write your review. I'm glad you you enjoyed the home. It was a pleasure hosting your family and hope to have the opportunity to do so again in the future. Sincerely, Richard - Property Manager

Hi Stanley, Thank you for taking the time to write your review. I'm glad you you enjoyed the home. It was a pleasure hosting your family and hope to have the opportunity to do so again in the future. Sincerely, Richard - Property Manager

Hi Kiyosha, Thank you for taking the time to write your review. I'm glad you you enjoyed the home. It was a pleasure hosting your family and hope to have the opportunity to do so again in the future. Sincerely, Richard - Property Manager

Hi Jocelyn, Thank you for taking the time to write your review. I'm glad you you enjoyed the home. Unfortunately the spa is built into the pool and as such the pool heat does need to be on for the spa to warm up. Because the ambient temperature was cooler outside and it was only added once you arrived it did take 2-3 days for it to warm up. This is normal with electric heaters. I will work to update our descriptions to make it more clear for future guests. It was a pleasure hosting your family and hope to have the opportunity to do so again in the future. Sincerely, Richard - Property Manager

Hi Erasmo, Thank you for taking the time to write your review. I'm glad you you enjoyed the home. The thermostat can be adjusted we just ask it be kept within certain limits to avoid the unit freezing up possibly causing damages and it's failure while guests are in the home. Sincerely, Richard - Property Manager

Hi Luciano, thank you for taking the time to write your review. We're delighted to hear you had an enjoyable time at the property. We look forward to seeing you and your family again on future visits ! Sincerely, Richard - Property Manager

Hi Adam, thank you for taking the time to write your review. We're delighted to hear you had an enjoyable time at the property. We look forward for the opportunity of welcoming your family on future vacations. Sincerely, Richard - Property Manager

Thank you for taking the time to write your review. I do apologize about the mechanical valve becoming an issue during your stay and affecting our review of the property. Unfortunately we can't control when mechanical equipment fails and for certain items parts need to be ordered. We went above and beyond in trying to rectify the issue for you expeditiously and did so within 24hrs even though it was considered a non emergency issue. I'm happy to hear you still enjoyed the home and would come back. Sincerely, Richard - Property Manager

Thank you for taking the time to write your review. We're delighted to hear you had an enjoyable time at the property. We look forward for the opportunity of welcoming your family on future vacations. Sincerely, Richard - Property Manager

Thank you for taking the time to write your review. We're delighted to hear you had an enjoyable time at the property and the nearby amenities. We look forward to having the opportunity of welcoming your family on future vacations. Sincerely, Richard - Property Manager

Thank you for taking the time to write your review. We're happy to hear you had an enjoyable time at the property and had a smooth booking experience. We look forward to having the opportunity of welcoming your family on future vacations. Sincerely, Richard - Property Manager