Modern House with Hot Tub & Serene Mountain Views

Thank you for your feedback. We are glad that you had a good time despite the cleanliness concerns, and access delay due to arriving an hour before check in. We regret however, that you did not contact us during your stay so that we could address your concerns. Our cleaners live 5 minutes away and we did check in with you a couple times, but didn’t get a response until after check out. Providing some photos also would have been helpful. We take your feedback seriously and visited the property after your stay, had discussions with our cleaners, and reviewed exterior camera footage. We came away confident that all bedding was cleaned before your visit and noticed that extra bedding was provided on the bedroom closet shelves. We rotate three sets of sheets for guests and use separate bedding for ourselves when we stay. We lost most of our reviews when we terminated our previous property manager, but most of them were complimentary of the cleanliness and we have not changed cleaners. We do apologize however, if they missed some things prior to your stay, and will look at this as an opportunity to improve.