TH-801 Two Bedroom Lake View Condo

Mike, I am sorry you seem to have had an uncomfortable visit but I am also confused. Your first complaint is about the décor being out of date but you had chosen this unit after reviewing the photos (which are current) so I'm not clear about why it surprised you when you arrived. In actual fact, you had only three minor issues, each of which could have been resolved instantly if you would have called our hospitality team as we suggest in the reservation documents. We were on duty every day you stayed and could have fixed the clicking fan, slow drain in the bathroom sink, and eliminated the ant issue at your first day so you would not have had to endure these discomforts for the whole time. It seems to me that a 2-Star review is unwarranted for so few minor, easily resolved, inconveniences. For future guests, the ants issue, the slow drain, and the clicking fan have all been resolved. We will also recommended some redecorating to the owner. If he approves such, when finished, it will appear in the photos of the unit so you can decide ahead of time if the decor is acceptable to you.