Magic Haven @ The Domain - ATX

Thank you so much for your feedback, Stephanie! We greatly appreciate it, please let us know next time you are back in town.

Thank you for your stay, Doug! Please let us know next time you are in town!

Thank you for your stay, Lisa! It was our pleasure hosting you, let us know next time you are in town!

Thank you for your stay, Erika! It was a pleasure hosting you!

Thank you so much for your feedback, Stephanie! We greatly appreciate it, please let us know next time you are back in town.

Thank you for your stay, Chelsea!

Thank you for your feedback. I’m sorry the stay did not meet your expectations. However, I would like to clarify a few points for future guests, as the review does not fully reflect the efforts made to resolve the concerns during the stay which from the beginning were focused on a refund while still staying at a place you were uncomfortable in, instead of in solving the issues that were brought up. When the concerns were brought to my attention by the VRBO support team, instead of by the guest directly, I offered to deliver the replacement items requested and work to address the issues. Those items were declined, and the guest instead purchased them independently, for which I provided reimbursement. I also offered a full refund so the guest could relocate to another property if she was very unhappy (as she stated) with the accommodations. That option was declined by the guest as well, and she chose to remain in the property she felt so uncomfortable in. I understand that alternative accommodations may not have fit within her budget, but the option to leave with a full refund was available. We take cleanliness and maintenance concerns seriously and are always looking for ways to improve. At the same time, I want future guests to know that when concerns are communicated to us, we make a genuine effort to resolve them and provide reasonable solutions. We appreciate the positive feedback about the location and remain committed to providing our guests with a comfortable stay.

Check-in instructions were sent to the guest on time and before check-in time of 3:00 pm CST, and we have messages confirming this. If the guest arrived before the scheduled check-in time, this unfortunately does not fall within our responsibility as an early check-in was never requested. We remained responsive and available to assist. Regarding the patio sliding door, this issue was never reported to us during the stay. Had the guest notified us of any difficulty closing or locking the door, we would have promptly submitted a maintenance request to have it inspected and addressed. Unfortunately, we cannot resolve issues we are not made aware of while guests are at the property. We take cleanliness, maintenance, and guest satisfaction seriously. We welcome constructive feedback and always strive to address concerns promptly when they are brought to our attention. We believe reviews should provide a fair and accurate account of the experience, including the host’s documented communication and willingness to help. We will continue to uphold our commitment to providing a welcoming experience and responsive service to our guests.

Thank you so much for your feedback! We greatly appreciate it, please let us know next time you are back in town.

Thank you for your stay!