CASA ESPACIOSA Y PRIVADA - SUISSEVALE EN LAKE WINNIPESAUKEE

I had a 9.8 rating from all previous renters over the past nine years.That should tell you something about this renter. Once I receive the photos of the mold on the under side of the ceiling tiles, I took immediate action by having a mold remediation company on the premises the very next day, and my Handyman there to remove the affected tiles the day after. I did refund him three nights stay, which I might add, he waited till he received it before writing this scathing review. That being said, this guy was aggressive and sly from the very beginning. I have a no pet policy, which he circumvented by putting a deposit down and then telling me he’s bringing his service dog. I understand that I cannot refuse someone with a service dog, however, how inconsiderate is this guy? I have a no pet policy because my son is allergic and now I will have to have all upholstered furniture cleaned. This guy also continued to annoy me by repeatedly texting about one thing or another. First, it was the Wi-Fi. Turns out the password was case sensitive which he failed to put in properly. And he said the basement was smelly and had mildew. I instructed him to check the two humidifiers to see that they were running and to send me pictures of the mildew which shows up as gray or white film on the furniture. There was no such proof so he complained about there being TWO dehumidifiers in the basement. All basements have a musty smell, especially those in the middle of a wooded area so I told them to just air it out. The next thing I knew, he had taken down ceiling tiles, taken pictures and sent it to both me and VRBO. As soon as I saw those pictures, I took steps to remediate the problem. There was a mold remediation company at the house the very next day. Two days later, my Handyman went in and removed the affected tiles after texting the man that he would be over. Lumpy beds? He’s obviously fussy. There are all kinds of mattresses for all kinds of people from firm Tempur-pedic to pillow tops. The mattresses are fine.Rodents? Yes, there was ONE dead MOUSE in the Space between the ceiling and the tile. That happens in wooded areas and even in towns. I do have a pest control company to control pests. This guy was judgmental and a complainer even finding fault with my Handyman calling him socially awkward. Who does that?

Thank you for taking the time to write such a nice review. You paid hard earned money for the rental and you deserve a house which is exceptionally neat and clean. So glad you and yours enjoyed your stay.