Whale Inn 208: close to water w/WiFi, ocean views!

Thank you for your feedback, Amber. We appreciate your comments about the cleanliness and the need for updates, and we will certainly pass this information along to our local operations manager for consideration. It's great to know that you felt the home offered good value for the weekly rate. We hope to have the pleasure of hosting you again in the future!

Robby, thank you for sharing your experience with us, we are glad you enjoyed our lovely home. We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!

Thank you for taking the time to share your feedback, Christina! We're saddened to read you enjoyed the prime location of our home, though we are saddened we were unable to provide you with a pleasant vacation experience. Please know our guest experience team is available to assist during all hours of the day should any amenities in the home fall short. We hope for the opportunity to host you again soon!

Jeffrey, thank you for taking the time to share your valuable feedback. We sincerely apologize for the issue that you encountered with the cleanliness. We appreciate you bringing your concern to our attention and allowing us to review and address it accordingly. We have made our local operations manager aware of the cleanliness and will ensure that more attention to detail is made when cleaning the home between reservations. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.

Mary, we are disheartened to read that you experienced issues that kept you from fully enjoying your stay. Once the A/C unit had a chance to thaw, it worked without an issue and we're sorry for the inconvenience. Additionally, we're sorry for any pests you saw and pest control was dispatched to treat the home. We're sorry for the issues you had with the refrigerator and your comments were sent to the appropriate parties so this can be addressed. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.

Stephanie, thank you for your feedback. We passed your comments to the owner to consider making the necessary upgrades. Hopefully we have another opportunity to impress you in the future!

Dean, we are so sorry to hear about the issues you encountered in the home. This is certainly not the level of service we strive to provide to our valued guests. We appreciate you notifying us of the issues so our team was able to address them during your stay. Our local team will be giving the home a thorough walk-through in the off-season to avoid these situations in the future. A partial refund has been issued for the inconvenience this caused. We hope we have the chance to impress you in the future!

Thank you for taking the time to share your detailed feedback, Chesney. We sincerely apologize for the issues you encountered during your stay, particularly with the refrigerator, loose boards on the railing, outdoor shower, torn screens, bathroom remodel, ant problem, and cleanliness of the master bedroom. This is certainly not the standard of service we strive to provide, and we regret any inconvenience these issues caused. We appreciate your patience and understanding while our repair team addressed the refrigerator issue and provided ice to help keep your items cold. We are taking immediate steps to address the other concerns you raised. Our maintenance team will inspect and repair the loose boards, outdoor showers, and torn screens. We will also ensure that the ant problem is resolved and that the master bedroom is thoroughly cleaned. Additionally, we will update our listing photos to accurately reflect the current bathroom setup and work on better labeling the designated parking spots to avoid any confusion. We are glad to hear that you enjoyed the proximity to the beach access and that the washer and dryer met your needs. Your feedback is invaluable to us as we work to improve our services and provide a better experience for our guests. We hope to have the opportunity to host you again and provide you with a stay that meets your expectations.