Urban Aquarium,Home for 8

Thank you, Kristine! We're thrilled to hear you had a wonderful trip and enjoyed the property. We appreciate your kind words and look forward to welcoming you and your dog back for another stay soon!

Dear Tayler, Thank you for taking the time to share your feedback. We're sorry to hear that your stay at Urban Aquarium did not meet your expectations. We sincerely apologize for the discomfort you experienced with the home's temperature after your early check-in. We understand how important it is for guests to arrive to a comfortable home, especially during the Texas summer. While our team responded and verified that the air conditioning system was operating properly, we recognize that cooling a home after it has been vacant can take longer than expected, and we're reviewing our procedures to help improve the arrival experience for future guests. We're also sorry to hear that you were disappointed with the surrounding neighborhood and that our communication did not meet your expectations. We strive to provide prompt, courteous service and appreciate your feedback, as it helps us identify areas where we can improve. Thank you again for your comments. We value all guest feedback and remain committed to providing a better experience for future visitors. The Grand Welcome Galveston Team