Relaxing condo with pool, balcony

Thank you, Stella, for your feedback. We are happy you enjoyed this home. We sincerely apologize for the issues you have encountered during your stay. We'll continue to work closely with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.

"Thank you for your feedback, Tou! We’re glad to hear that you enjoyed the nice location and found the property clean. However, I sincerely apologize for the issues you experienced with the outdated bathrooms and the door locks in the master bedroom. Your comments about the big screen TV are also noted, and we appreciate your insights. We will certainly take your feedback into consideration as we plan for future updates. We’re pleased that you had a good stay overall, and we hope to welcome you back for an even better experience in the future!"

Hi, Susan. Thank you for providing us with this valuable feedback. We are happy to hear you enjoyed the location, though we apologize for the issues you had with the checkout that prevented you from fully enjoying your stay. We have informed our local operations manager to get this address. We thank you for your feedback, as it helps us improve our guests' experiences. We look forward to welcoming you back for another fabulous getaway in the future.

Thank you for taking the time to share your feedback with us, Kyle. We’re glad to hear that you appreciated the nice feature of the back gate and that overall the home was okay for your stay. It’s always great to know what aspects of the property our guests enjoy. At the same time, we want to sincerely apologize for the issues you encountered upon arrival. We understand how frustrating it must have been to arrive at 5:30 PM and find the home had not yet been cleaned from previous guests, especially with the cleaning only being completed by 9:00 PM, which disrupted your plans. We’re also sorry to hear about the dirty walls and hair clumps you found, as well as the lack of communication regarding the cleaning status and the property owner’s call. Additionally, we apologize that you have not yet received the reimbursement for your first night and that the bathrooms are in need of updates. Your comfort and satisfaction are very important to us, and we regret that these issues impacted your experience. Please know that we have forwarded all of your concerns to our local team for review and resolution. We truly appreciate you bringing these matters to our attention, as it helps us improve our services and ensure a better experience for future guests. Thank you again for your honest feedback. We hope you will consider staying with us again so we can provide you with a much smoother and more enjoyable stay next time.