P51 - 2 habitaciones, 2 baños, piscina familiar con casa de campo

Thank you so much for your feedback and for staying with us — we’re glad to hear you enjoyed the home and found it relaxing! I’m very sorry about the issues you encountered. The counters should have been spotless on arrival, and the condition of those pillows is absolutely not up to our standards. We will be replacing them immediately and reviewing the cleaning details with our team to ensure this doesn’t happen again. Thank you as well for letting us know about the landscape lighting schedule. We’ve already asked our maintenance team to adjust the timer so the lights come on in the evening as intended. We truly appreciate you bringing these things to our attention, and we hope to welcome you back again soon for a completely seamless stay.

Thank you for your review. 1) We are on call throughout the weekend to troubleshoot and respond to emergencies with our properties and guests. To be clear, you were pressing the incorrect input button on the remote and we explained to you over the phone how to correct this. No maintenance service was required. 2) We provide our guests a "start up supply kit" for household products. We are not a hotel and do not supply toilet paper or paper products for the week – we provides guest enough product to get started, hence the phrase "start up supply kit". We informed you and all guests of the practice prior to your arrival. 3) The Marathon airport is a private airport with no commercial flights coming in or out, just small, private planes. 4) We do ask guests to start a load of laundry prior to departure. And we do provide 2 boxes of laundry powder in your "start up supply kit". We welcome constructive feedback and appreciate the opportunity to clarify as needed.