Este comentario se envió antes de 2018 y no se ha verificado.
4/10 Mediocre
Andrew J.
4 de ago de 2016
Great house, very difficult interactions
Casa Jen is a beautiful home with a good location. The house and pool were just as great as advertised.
That said, the excitement of our stay was tempered by difficult interactions with the house management. The check-in process was not welcoming, but rather abrupt. Our group was told there would be no maid service for the week, were pleasantly surprised by the maid service showing up mid-week, but were then reprimanded for not cleaning up 'all of the crap at the house' (in the owner's words) in anticipation of the (unanticipated!) visit from the maid.
We were 13 girls in a house for 12 people. In years past, our group had been allowed to make-do with one extra person; we assumed that would be the case at Casa Jen, but it was not (and I freely admit that I was in the wrong for not checking ahead of time). The owner was perfectly within her rights to request an extra fee for too many people, which we eventually paid. The owner, however, was not within her rights to reply with an insulting email. It was an entirely unprofessional interaction on her part, and I cannot therefore recommend staying at the house.
