Sugar Top 2805 en el octavo piso cuenta con vistas a la ladera

Thanks so much for your kind review! Our homeowner has installed an air filtration device, but during the winter when doors and windows must be closed, the neighbors' habit can be more intrusive. Definitely something to be mentioned in case of breathing issues or smell-sensitive folks.

Thanks again for reaching out, Lynn. The properties have been rented more this season than any we've ever experienced (in over 20 years!) so there's been a lot more opportunity for things to disappear. Kitchen stuff takes quite a beating, so many things get broken or worn out, and sometimes just thrown away. After exchanging emails with you, I'm having a major restock for the properties. We appreciate your help and your repeat business so very much, as well as; your grace in offering criticism. Cody

This condo, like all our others is NON-SMOKING. Unfortunately, there are some neighbors who, as homeowners, can do pretty much whatever they want when they're home. That includes smoking. The homeowner is in the process of getting rid of the carpet and putting down smooth flooring in hopes that it helps keep the smoke smells at bay. The condo is approximately 2-2.5 miles to the ski area so definitely not advertised as a half mile or a ten minute walk. I'd never advise for anyone to try and walk up or down Sugar Mountain in winter- if a driver were to lose traction a pedestrian could be hit. I'm sorry for the issues you had and also any confusion. Had you reached out to me upon your arrival and disappointment it would have been handled promptly, as requested in the rental property rules. Thank you for taking the time to review and hopefully I can pass this on to the HOA in hopes of smoking guidelines changing for owners. Especially since this particular homeowner does not smoke either.

I'm leaving this review in hopes of providing better transparency regarding the neighbor situation. Our property is a non-smoking condo, as stated in Keith's review. The majority of our guests are able to stay and "deal with" the smoke smell as it tends to be prominent in the entry rather than throughout. But during insanely cold weather like during this stay, having the units closed up without circulating fresh air, the smoke smell does seem to become much more prominent. Regarding the feedback on the unit itself, thank you. I keep extra sets of pots and pans in the rental office in case we need a fast replacement. I could have brought some up to you, but I understand you probably didn't want to make a call about it during such an extreme winter storm. I must say, regardless of the issues you encountered, you were an absolute class act and a pleasure to work with, Keith.

I appreciate you leaving this helpful review. The owner of our condo has done so much to update and improve the unit, and our guests love it. The smoking neighbor is unfortunately something we have to deal with. I'm pretty sensitive to smoke and have noticed that once I'm inside the condo for about 5 minutes I don't notice it. But it it something to take into consideration as everyone is different, so thanks again.

Christine, unfortunately the smoke is NOT in this condo but rather from a neighbor. I went up and checked it out myself and also smelled cigarette smoke in the hallway and in the entry area of our rental. So disheartening.

Thank you for your review! I've passed it along to the homeowner and we've had the tub checked out. During busy times, drains can definitely be slower than preferred.

Thank you so much!! I'm thrilled to hear you enjoyed your stay. Come back anytime! Cody

This renter was literally complaining before his vacation even started. I actually called to make sure he actually wanted to keep the reservation. At one point he contacted me at home, at night, asking how it’s possible for him to make Thanksgiving dinner without paper towels. I don’t think he read any part of the info he was sent regarding what’s provided and what isn’t. The positive is that his group left the condo in great shape and one of his many complaints did prove to be helpful: there was a leak behind a wall that was causing a bad smell. It’s been fixed and the next group gave a 5 star review. So thanks for that. Otherwise I’d pass on renting to him again. I notice that the renter didn't mention that he received a partial refund from SML. He did, however, take time to film himself throwing the unit keys into our late arrivals box upon departure and sent it to me.

What a review!! Thank you so much, Leah. We greatly appreciate your business and you taking the time to review. Cody