¿Por qué alquilar una habitación, cuando puede quedarse en una suite en el centro de Charlevoix?

Thank you so much for taking the time to share your feedback! We’re really glad to hear you had a great stay. We always aim to provide a clean, comfortable, and easy-to-enjoy place to relax, whether you’re here for a quick getaway or a longer trip, so it is wonderful to know the experience hit the mark for you. We truly appreciate you choosing to stay with us and hope we’ll have the chance to welcome you back again on a future visit.

Thank you so much for your 10/10 review of Pointes North Inn, Suite 107, and for choosing Northern Michigan Escapes for your stay in beautiful Charlevoix. We’re delighted to hear that you love coming back to this charming waterfront town and that you enjoyed being so close to downtown. The location of Pointes North Inn truly can’t be beat—just steps from Round Lake, the Pine River Channel, and the famous drawbridge, with shops, restaurants, and local attractions all within easy walking distance. We’re so glad you found the accommodations comfortable and perfectly suited for two guests. Suite 107, like all of our condo-style rentals, is designed to provide a relaxing home-away-from-home experience, complete with cozy living areas, well-maintained amenities, and thoughtful touches that make your stay enjoyable. Our housekeeping and property care teams take great pride in ensuring every suite is spotless, well-stocked, and ready for your arrival. You’re absolutely right about The Vue wine bar—it’s a local favorite and only steps away from the property, offering one of the best sunset views in Northern Michigan. Many guests love pairing an evening there with a walk along the marina or a stroll downtown to enjoy Charlevoix’s vibrant atmosphere and waterfront beauty. We truly appreciate your continued support and kind words about Pointes North Inn and Northern Michigan Escapes. It’s guests like you who make what we do so rewarding. We look forward to welcoming you back soon for another comfortable and memorable stay in the heart of Charlevoix.

Thank you for your thoughtful 8/10 review of Pointes North Inn, Suite 107. We’re delighted you enjoyed the unbeatable downtown Charlevoix location and found it easy to walk to local restaurants, boutique shops, the marina, and Lake Michigan beaches. The convenience of being just steps from the famous drawbridge, the Pine River Channel, and waterfront dining is one of the many reasons guests love staying with us. We’re also glad the after-hours check-in process went smoothly, as we strive to make arrival simple and stress-free for every guest through clear communication and secure keyless entry. We appreciate your comments regarding the furnishings and bedding. While the king bed in this suite features a quality coil mattress, we understand that comfort preferences can vary, and some guests prefer memory foam. We continuously work with individual condo owners to update furniture and bedding to meet guest expectations for both style and comfort. Your note about the couch being worn is also helpful feedback and has been shared with our property management team for evaluation and replacement consideration. It’s great to hear you found the accommodations clean, comfortable, and well-equipped for your visit. Pointes North Inn’s suites are designed to feel like a home away from home, offering full kitchens or kitchenettes, private balconies or screened-in porches, and on-site amenities including a pool and hot tub—all managed by Northern Michigan Escapes to ensure consistency and care. We’re thrilled you would describe your stay as pleasant overall and appreciate your balanced review. Your feedback helps us continue improving guest satisfaction, property updates, and maintenance standards. We hope you’ll return soon to experience future improvements and enjoy another relaxing Charlevoix getaway with Northern Michigan Escapes at Pointes North Inn.

Thank you for your kind review! We're so happy to hear that you loved the place and would stay again. It was a pleasure hosting you, and we look forward to welcoming you back in the future. Thanks again!

Thank you for your fantastic review! We're so glad to hear that you enjoyed the clean space, beautiful views, and great location. We’d love to welcome you back for another stay soon!

Thank you for sharing your kind words about your recent stay and your experience with our team at Pointes North Inn. We’re so glad to hear that Sam, Kristine, and Rose made such a positive impression and treated your little grandsons with kindness and patience. Providing warm, welcoming, and attentive service to guests of all ages is something we truly value, and it’s wonderful to know that our staff helped make your visit even more enjoyable. We hope your family created special memories during your time in Charlevoix, and we look forward to welcoming you and your grandsons back for another stay filled with great moments and friendly service.

Hi Terry, Thank you for the 5-Star review! We are so glad you had a wonderful time staying with us and look forward to seeing you again. Sincerely, The Staff at Northern Michigan Escapes

Thank you for taking the time to share this, and I’m really sorry your experience ended up being about the drive instead of the stay itself. Safety absolutely comes first, and I completely understand your decision not to continue traveling with the road conditions you described. You’re right that our current policy is strict when it comes to cancellations close to arrival, and I understand how, in a weather situation like this, that can feel disappointing and inflexible. The policy is in place so we can reliably staff, clean, and reserve the home for each guest, but your point about a partial refund or future credit “going a long way” is very fair. Feedback like yours is exactly what we use when we review how we handle severe-weather scenarios going forward. I truly appreciate you noting that communication with us was great and that the property itself looked appealing, even though you didn’t get to enjoy it. If you’re open to it, please reach out to us directly so we can review your reservation specifics and see what options we may have for a future stay. I’m genuinely sorry this trip didn’t work out as planned and appreciate you giving us constructive feedback rather than just walking away frustrated.

Hi Teresa, Thank you for the positive review. We are so glad you enjoyed your stay with us, and hope to see you again in the future. Sincerely The Staff at Northern Michigan Escapes

Thank you so much for your five-star review of Pointes North Inn, Suite 107, and for choosing Northern Michigan Escapes for your Charlevoix stay. We’re delighted to hear that everything about your visit went well and that your experience was “all good.” Simple, positive feedback like this means a great deal to us because it reflects the consistency we strive to provide across all of our vacation rentals. Pointes North Inn is in one of the most desirable locations in Northern Michigan, right in downtown Charlevoix. Guests staying in Suite 107 enjoy being just steps from the Charlevoix drawbridge, Round Lake, the Pine River Channel, and Lake Michigan beaches. The property’s central location makes it easy to walk to boutique shops, art galleries, coffee houses, and local restaurants along Bridge Street, as well as enjoy evening strolls to the pier for unforgettable Northern Michigan sunsets. This convenience is one of the biggest reasons so many guests return year after year. Suite 107, like all of our condo-style rentals, is designed to provide the comfort of home paired with the ease of a managed vacation property. With a private bedroom, cozy living space, and kitchen amenities, the unit offers flexibility for preparing meals, relaxing, or simply enjoying a peaceful stay. Many units at Pointes North Inn also include screened-in patios or balconies, perfect for taking in the fresh Northern Michigan air while being close to the heart of downtown Charlevoix. We’re also proud of our professional housekeeping and property care teams, who work hard to ensure each unit is spotless, welcoming, and ready for guests. Combined with on-site free parking, easy check-in, and attentive guest support, these details create a seamless experience for visitors. Thank you again for your positive review of Suite 107 and for recognizing the quality and convenience we strive to deliver. We’re so glad you enjoyed your time with us and look forward to welcoming you back to Pointes North Inn and Northern Michigan Escapes for another wonderful stay in Charlevoix.

Thank you for sharing your feedback! We’re glad to hear you enjoyed the convenience of being close to downtown. Being on the main street does come with a little extra city buzz, but we hope the location made up for it! Looking forward to welcoming you back on your next visit!

Janell, We are so glad you enjoyed your visit and exploring Charlevoix. We hope to see you again soon. Charlynn

Hi Dr. Ford, So glad you and your puppy enjoyed your stay. We enjoy seeing both of you when you visit. The Management staff at Pointes North Inn

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we're glad we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future! If there's anything specific you'd like for your next visit, just let us know. PNI Staff

Thank you Shannon for your 5-Star Review! We're so glad you enjoyed your stay and we look forward to your return! Sincerely, Northern Michigan Escapes

It sounds like you and your friends had an amazing time! We're so glad you enjoyed the space and made the most of your stay together. Decorating and having fun with a group is what it's all about. Thank you for choosing our place, and we hope to see you all again for more great memories!

Hi Kimberly, Thank you for the 5 Star review! We are so happy you enjoyed your stay with us and will certainly forward on your feedback to the team. We look forward to seeing you in the future. Sincerely, The Staff at Northern Michigan Escapes

Thank you for your thoughtful review! We're glad to hear you enjoyed the space, especially for couples. We understand how the open layout between the bedroom and bathroom might be less ideal for larger groups, and we appreciate your feedback. We're happy you still had a great stay and hope to welcome you back again soon!

Thank you for taking the time to share your feedback about your stay in Pointes North Inn, Suite 107. We’re glad to hear that you appreciated our excellent downtown Charlevoix location and found our check-in process clear and easy to follow. Our team strives to make every arrival seamless through timely communication and secure, straightforward access instructions. That said, we sincerely apologize that the cleanliness and maintenance of your suite did not meet expectations. Northern Michigan Escapes takes great pride in offering professionally managed, well-maintained accommodations, and your experience falls short of those standards. Your comments regarding stained towels, pillow condition, and overall tidiness have been shared with our housekeeping manager for immediate review. Fresh linens and thorough inspections are being reinforced to ensure future guests find everything spotless and comfortable upon arrival. We also appreciate your note regarding the toilet seat and television setup. Our maintenance team has already been notified to repair the toilet seat and replace the batteries in the remote controls. Additionally, we’re reviewing this unit’s amenities and entertainment options to ensure all TVs and remotes are fully functional and modernized. The discrepancy in the “newly renovated” description is concerning, and we’re addressing this directly with the property owner to ensure all listings on our website and booking platforms accurately reflect the current condition and amenities of each suite. Transparency is key, and we want every guest to feel confident that what they see when booking is exactly what they’ll experience during their stay. Your constructive comments are appreciated—they help us continue improving our property care, housekeeping oversight, and guest communication. Despite these setbacks, we’re pleased you found the location convenient for exploring downtown Charlevoix’s shops, restaurants, and waterfront attractions. We hope you’ll give Northern Michigan Escapes another opportunity in the future to provide the clean, comfortable, and worry-free experience we’re known for.

Elizabeth, We are so glad that you enjoyed your stay with us! We willl take a look at the air conditioner and have that tended too, we appreciate the feedback! Hope to see you again soon! Kindly, Brandi McPherson Pointes North Inn General Manager

Thank you for your review! We're glad to hear that the property and location were perfect for your needs. We appreciate your feedback about the pool, and we’ll make sure to pass this along to ensure the chemical levels are properly monitored moving forward. Your comfort is important to us, and we hope to welcome you back for another stay in the future!

Thank you for sharing your feedback. We're glad to hear that you enjoyed the fantastic location and that the housekeeping staff did a great job keeping the unit clean. However, we apologize for the worn furniture in the living room and the dated bathroom and ceilings. We appreciate your acknowledgment of the updates the owners have made and will be sure to pass along your suggestions for further improvements. Your feedback is valuable, and we’ll work on making the necessary updates to enhance the guest experience. We hope you'll consider staying with us again in the future. Thank you!

Thank you for taking the time to share your feedback regarding your stay at Pointes North Inn, Suite 107. We’re sincerely sorry to hear that your experience did not meet expectations and appreciate the opportunity to address your concerns. Northern Michigan Escapes strives to ensure every guest enjoys a comfortable, clean, and well-maintained stay, supported by attentive service and responsive communication. We apologize that the toilet issue was not promptly or properly resolved during your visit. This is not reflective of our usual standard of care. Your experience has been reviewed with our property maintenance and management teams to ensure plumbing concerns are addressed immediately and follow-up communication occurs without delay. The after-hours contact process has also been reinforced so future maintenance requests receive timely responses. We also regret the issues you encountered with the sliding glass door and thermostat controls. Guest safety and comfort are our top priorities, and both items have since been inspected and corrected to ensure functionality and security. Each suite at Pointes North Inn is privately owned and professionally managed, and our team works diligently to maintain consistency across all units to deliver a high-quality experience for every guest. Regarding dining options, we understand your frustration and appreciate the feedback. Charlevoix’s downtown area, located just steps from Pointes North Inn, offers a range of local restaurants, including casual lakeside dining and fine cuisine. We’re happy to provide personalized recommendations to help guests discover the area’s best food options at various price points. We truly value your comments and take them seriously as part of our continuous improvement efforts. Pointes North Inn remains one of Charlevoix’s most popular vacation rental destinations for its unbeatable downtown location, walkable proximity to Lake Michigan beaches, the drawbridge, and boutique shops, as well as the welcoming comfort of each individually owned suite. Thank you again for your honest review. We hope you’ll consider staying with Northern Michigan Escapes again in the future so we can provide the five-star experience that so many of our guests enjoy at Pointes North Inn and across our portfolio of Northern Michigan properties.

HI Ruth, Thank you for your feedback. We apologize that the unit was not up to par. I will let the owner of that unit know your feelings about the couch and tv. Each unit gets inspected and then inspected again in order to meet our extreme standards. I am thinking what you saw was discoloration from the water. We definitely will make sure to work on that stain better. We would love for you to give us another chance. Charlynn