Cooper Jack Escape: Pool, Views & Pure Relaxation

Hello Kindell, Thank you for your feedback and for highlighting the beautiful home and amazing views. We’re sorry to hear that certain aspects of your stay did not meet your expectations. While some factors, such as nearby construction and neighboring guests, are unfortunately outside of our control, we understand how they may have impacted your experience. We also regret the confusion during check-in and any delays you experienced while communicating with our team. We continuously work to improve our processes and guest support to ensure a smoother experience for future guests. Regarding the home’s amenities, we regularly review guest feedback and make updates where appropriate. We have shared your comments with our operations team for further review. As for the late checkout request, we do our best to accommodate guests whenever our schedule permits. However, during periods with incoming reservations, we must adhere to our checkout policies to allow sufficient time for cleaning and preparation. Finally, any damage or excessive cleaning claims are reviewed carefully before being submitted, and guests are always given the opportunity to review and respond through the platform’s resolution process. We appreciate your stay and your feedback, which helps us continue improving the guest experience.

Thank you for taking the time to share your detailed feedback. We’re glad you found the property clean and appreciated the sunny outdoor spaces and seating. However, we’re sorry to hear that certain aspects of your stay didn’t meet your expectations. Our team strives to ensure our listing reflects the current state of the property, and we’ll review the photos to address the foliage changes you’ve mentioned. The construction timing and proximity are noted in the listing, but we’ll work to ensure the details are as clear as possible for future guests. Regarding the kitchen supplies and fan remotes, we’ll look into these concerns and make adjustments where necessary. We accommodate early and late check-out requests whenever possible, as we did for your stay, and we always encourage guests to share concerns during their visit so we can address them promptly. We value your feedback and appreciate your perspective as an experienced villa renter. If given the chance, we’d love the opportunity to host you again and provide a more seamless experience.