Pool, Views & Steps to Town: Chic Gatlinburg Condo

Hi Virali, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our property seriously. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- We take claims like this seriously and would like to clarify the items mentioned in your review. Immediately upon your checkout, we had our professional pest control company, that we retain for regular service, perform a full inspection of the property and found zero evidence of bedbugs or any other pests. This written report was then forwarded to Evolve as evidence. - Our listing reflects the layout of the condo, including square footage, though we’re sorry if you were caught off-guard. We pride ourselves on being transparent and accommodating to all guests and would have been more than happy to walk you through the exact layout of the condo before you booked had we been asked. We use local, professional photographers to make sure that the listing photos correctly reflect the property, and all photos of the property have been taken within the past twelve months.- The condo is maintained daily by an onsite property manager hired by our Homeowners Association. Unfortunately, my local property manager was not contacted during your stay about any cleanliness issues on the condo property itself. Had we been made aware of any issues, we would have been happy to quickly resolve your concerns.- Providing a welcoming environment is important to us and we're sorry to hear that you didn't feel comfortable in the neighborhood. We have had the great pleasure of hosting hundreds of guests over the past several years and we have never had a single guest not feel comfortable. We go above and beyond to provide a nice experience for guests and we're sorry that outside circumstances changed that.- While we regret our home was not up to your expectations, we’re happy to share that our most recent guests reported no issues. We view guest feedback as an opportunity to work even harder for 5-star guest experiences in Gatlinburg. - We truly go above and beyond for our guests and are confident that future guests will have a wonderful stay!