Family Cabin in the Serene Smoky Mountains - HOT TUB/WIFI - Deer Lodge

Thank you for your kind and encouraging review!! We strive to give families an amazing getaway and we're so glad it was just that for your family! Please come again!!

I apologize that you had a difficult time. If I may, can I respond to some of your concerns? Also I think I sent my response prematurely. I hit tab, and the computer hit submit. So I apologize also for the first response if you received it. It was someone else giving me their thoughts on how to respond. It wasn't meant to be sent, but if it was, I'm sorry. Check in process was very difficult, had to pick up the code from another spot and nobody was there to help out, nor did anyone answer the phone. I have copied the following information from the welcome letter we sent out to you on 9/29/23. If you for some reason did not receive it, then that would explain a lot of the issues you had, and again, I apologize. " WE HAVE A BRAND NEW CHECK-IN OFFICE! IF YOU ARE COMING FROM ROUTE 321, ONCE YOU GET TO CAVERN RD, LOOK FOR THE TRC SIGN ON THE LEFT, CONTINUE ON FOR ANOTHER .2 MILES. (DO NOT TURN UP THE HILL) OUR CHECK- IN OFFICE WILL BE ON YOUR LEFT. (A BROWN METAL BUILDING WITH A WHITE PICKET FENCE OUT FRONT.) THE ADDRESS IS 945 CAVERN RD" Nor did anyone answer the phone. Our after hours phone message says we are closed for the weekend, but to leave a message, which I see you called, but no message was left. It did then go on and gave the guest service's phone number, which our on call person should have answered. Cabin was represented as a single cabin, but was actually 2 separate ones not connected to each other except from the outside. Taken from our RVBO write up Our beautiful 2-story Deer Lodge offers one Master Suite on the main level with a king bed, private bath, and washer/dryer; an open loft area with queen bed, two twins, and half bath, and two lower- level bedrooms, each with two queen beds and private bath. The lower-level also features a separate exterior entrance and private Cabin was very dimly lit, furnishings were old and worn. No shampoo was provided either. Again from the welcome letter we sent. "We provide a complimentary 2-3 day starter supply of the following items: paper towels for the kitchen, toilet paper, trash bags, coffee filters, dishwashing detergent, dishwasher packets, liquid hand soap, and bar soap." May you have a good day, thank you for allowing me to respond Sandy

Thank you for being our guests!! We are sorry that the cabin did not quite meet your expectations, as we hope to give each of our guests an amazing getaway in the mountains! We appreciate your feedback as we strive to improve the guest experience. A huge benefit to our location is that it is within driving distance of the attractions in Pigeon Forge/Gatlinburg, but it is also removed enough, that it is peaceful and quiet. Many of our guests love the serenity of Townsend. Again, thank you for staying with us!! Guest Services @ TRC

We were thrilled to host your family in Deer Lodge!! Thank you for being our guests!

Hello and thank you for taking the time to leave a review for us. We're glad that our Deer Lodge cabin worked well for your group. We loved having you as our guests and your communication with us was so helpful. Please consider coming to stay with us again!