Single level Smoky Mountain Getaway! Kid AND Grandparent friendly.

Thanks Kevin. Our cleaner told us you left the house cleaner than anyone in the past 3 years (since we've had it!).

Hi Nancy, we're glad that you enjoyed your stay. Apologies that cleanliness wasn't up to standards. Please, in the future, if there is an issue, please contact the owner as soon as you can. We could get the cleaners back to remedy the issue(which maybe you don't really trust them). Sincerely, Mark

Unfortunately, we had a cleaning crew that showed up late for a same day turnaround. The cleaning crew offered to clean the home while the guests were there, but the guests declined. We did waive their pet fee for the inconvenience. Our cleaning crew has been reliable for several years but unfortunately, they had an issue. We offered to clean the entire homw but guests declined. We are sorry for the condition. - Mark

We're so glad you enjoyed your stay! We'd love to host you again! Mark and Ellia

We're so happy you and your family enjoyed your stay! We'd love to have you as our guests again!

I'm sorry that you didn't enjoy your stay. We have hosted many families with grandparents that enjoyed the single level space and the stair-free access from the parking area to the 2nd bedroom entrance, as well as the walk-in showers. The step that is along the sidewalk to the side door, is about 8 inches, not 24 inches. I am not familiar with the lip you are talking about, we have never had any issues with that. Same with the lighting. We have motion sensor lights on the barn to light up the sidewalk to the house, and another light next to the house, as you walk closer to the door. As for the bedding, we have not had complaints about the bedding or furniture. I am sorry it wasn't comfortable for you.

I am sorry that you did not enjoy your stay. With regard to the condition of the property, it is in a rural, forested area in the mountains. There is no landscaping other than the natural setting of the forest that surrounds the property and the Smoky Mountains. With regard to the cleanliness of the home, I am very sorry that there were issues. We have never had a problem with our cleaning crew, but obviously there was an issue this time. In the future, if you have issues with cleanliness, please reach out to your host so that we can remedy the situation and make sure that everything is cleaned as it should be. As is stated in the listing, there is stair free access to the home through the patio. Finally, in the Welcome Guide provided, it mentions the door leading to the basement being off limits to the kids so that the guest can lock the door and keep the keys away from any children. Access to the basement is necessary in case there is an issue with the breaker panel. Finally, there is a woodburning fireplace and it has an odor. Again, if the odor is more than it should be, please contact your host so that we can remedy the situation. For anyone reading this response, please contact your host with any issues. I appreciate trying to make the best of things, but that is not the level of service hosts are striving for and the only way to reach that level is if we are made aware of issues. Sincerely, Mark