Chugiak Red House with Infrared Sauna

Thanks for your review. We appreciate letting us know about the tv issues which we corrected right away. Also I have done my best to get the listing address corrected and it still doesn’t want to work. Even with VRBO letting me reset the pin drop doesn’t seem to fix it. I tell people to call me if they have an issue finding it or I can be on the phone to guide them in.

Much appreciated glad you had an excellent stay!

Hi thanks for your review. Unfortunately I am unable to send a correct maps location as VRBO blocks that and the internet was due to a bad modem which we replaced. I do warn everyone before they arrive that maps is not accurate and to please call me before you arrive to receive verbal instructions. I will continue to work with. VRBO to find a solution for this. As I stated the internet issue has been resolved. Thanks for bringing it forward.

Thank you for your feedback. I'm truly sorry for the inconvenience caused by the initial entry code mix-up. As soon as you contacted me, I resolved the issue immediately to ensure you could access the home without further delay. I always strive to provide a seamless check-in experience and will be double-verifying all access codes moving forward to prevent this from happening again. I’m glad we could get you in quickly, and I hope the rest of your stay was comfortable. For future guests: if anything ever comes up, I’m always just a call or message away — quick to respond and ready to help.

I usual take a minute and review what the guest is talking about before responding. This a forest home which means there is no yard. We Alaskans prefer not to destroy our surroundings. What this guest didn't realize (due to only being there a week) is we had three solid straight months of rain. Literally everyday. A weed wacker is all we could use as a mower would have bogged down due to the wetness of the grass and surroundings. We had a small window of four hours (due to rain) before they arrived to get in and knock down the three months of wild growth. Due to the rain we were unable to get some of the painting done we had hoped for as well. Neither front or back porch is "falling off" as described. Needing some touching up yes. Brooms and vacuum are available and due to the natural surroundings, vegetation might track in. Taking your shoes off at the door usually prevents that from happening. If the neighbors were being unruly or loud I could have easily dealt with that. Unfortunately I am only finding out about it now and with no details I am not sure if they were simply "living their lives" or being a problem. The water, not mud puddle at the end of the driveway is due to the ongoing rain which the guest had to endure most of the time while staying. I live 20 min away and the only call I got was about pellets for the pellets stove (secondary heat it has infloor heating) and an air mattress. Before I could tell her anything she promptly hung up on me. We keep the air mattress stashed so it doesn't get pulled out and used as a bouncing bear gym. The window screen I have on order and being in Alaska nothing comes quick. I am sorry you had such a terrible stay in the future maybe look at the photos that are listed and read the description. You can also google earth any future location to be sure it's the way you want it. Just to add, I spent a good amount of time on the messenger and on the phone with this guest before they arrived. So the guest knew she could contact me directly and had my number already. Also knew I was easy to talk to and would have responded quickly. I tell all my guests to review the property when they arrive and let me know if anything is missing we will get it to them right away. This guest took upon themselves to not let me know of the issues so I could correct them. I encourage everyone to please read listings and ask questions. The hosts are not trolls living under bridges or in caves. We are there to handle issues quickly.

Much appreciated very glad to help