Prime Oceanfront Townhouse in Coveted IRB Narrows!

Thanks for the kind words Ewa, we're so happy you enjoyed your stay! We would love to host you again, we look forward to seeing your next request come in :-)

Hey Donna, thanks so much for the lovely five-star review. We're glad you enjoyed our place as much as we do, and please know that you're welcome to come back for another stay anytime! We look forward to (hopefully) hosting you again sometime in the not-too-distant future.

Thanks so much for your kind words Brandon, we love having you as our guest and we appreciate you being so good to the place. Those beautiful Gulf sunsets hold a special place in our hearts as well. Looking forward to hosting you next year as well!

Thank you for your feedback, we are very sorry to hear your experience was not five-star. It was very surprising that neither we nor our on-site management team ever heard from you about any issues during your stay. Unlike many VRBO properties we are unique in that we offer on-site management and housekeeping and would have been happy to address any issues you had on day one, from the linens (which we stock plenty of) to the TV (which guests often fiddle with, a common adjustment for maintenance) to hot water (which we've never had a complaint about in over a decade of renting). We are confused about the kitchen, as none of those cabinets lock. Our family frequents the property as well, so as an owner's closet we lock a small cubby under the stairs and one drawer in our dining room sideboard, which you may be referring to. In any event, we encourage all guests to reach out immediately with issues of any kind (or simply for good breakfast recommendations!), so we do regret again that we weren't given the chance to address your concerns throughout the week. Wishing you the best in your future travels.

Thanks for your feedback Tracy, we take it seriously and strive to improve our guest experience whenever we can. Your overall, deep-seated unhappiness is unfortunate, but RE: the cleaning specifically, we shared your thoughts with our housekeeping and property management teams and are reviewing their protocols. As you might imagine, they are disappointed in both your review AND in not getting the chance to see the property and address your cleanliness concerns at the time of your stay. RE: your other thoughts... guests often leave cupboard goods behind as a thoughtful gesture for the next guest. Like them or not, gestures like this are a common part of the vacation rental experience, much like having certain closets/cabinets in the home that are locked for owner use only. To that end, we must respectfully correct your note about “a ton of locked cabinets” in the kitchen which is wrong. As for the kitchen layout, you’re free to your own opinion but again, saying it’s “not as depicted” is just false. Our kitchen is exactly as represented in our listing photos and we invite all future renters to judge for themselves from all reviews here and/or to contact us for additional photos to verify if needed. Finally, your other comments suggesting “low quality” that you need to “forgive” (i.e. mismatched cutlery, Ikea cheap shot, etc.) are not even worth addressing here. We will just agree to disagree and instead sincerely suggest that a room at a major hotel chain would be better for your future vacation needs than a beautiful beach home where real people live. Although ironically, we DO have hotel-level management/ housekeeping services on site that, again, you could’ve immediately called on day 1 to address any cleanliness concerns. Personally, we can’t imagine not doing so, but that’s not for us to judge…our role here is to provide a great experience and we're truly sorry again that you feel you didn’t get that. Best of luck to you and to whoever hosts you next.

Hi Nancy - we take pride in our vacation home and strive to give our guests a top-notch experience, so we apologize if it did not meet your standards. After hosting hundreds of guests over the years we haven't had any complaints about our cookware (pots/pans) or beach chairs, but one dissatisfied guest is too many so thanks for your feedback. And sorry if you came across a sock buried under the bed, we have an excellent property manager and housekeeping team who follow strict cleaning/sanitizing protocols after each guest, but clearly they missed that one. That said, you and any other potential guests reading this should know that these are good, hard-working folks getting it done during tough times and they strive to make you feel like you're at the Ritz-Carlton, even though you're obviously not. Finally, RE: the listing verbiage your point is taken and we've removed any mention of an umbrella and toys. In addition to the liability issue I mentioned we had around that unsecured umbrella, our bigger issue is that things like toys and umbrellas are unfortunately "high turnover" items. We try hard to do inventory checks and replace things as needed but it's sometimes hard to track given how many guests we host (which also means we're doing something right, I guess..?). Know that we're doing our best, but in the meantime we've removed that specific verbiage and will remain hopeful that - toys aside - future guests will be able to see the totality of what our beach home has to offer and will continue to trust us with the privilege of hosting them. Happy future travels, Sean & Marilyn (owners)