Family Fun House! Private Pool, Putting Green, Walk to Beach, Hot Tub, Game Room

Thank you for posting a review of our Family Fun House! We are so happy that your family and guests had a great time. We hope to see you again next year!!

Thank you for the kind words. We hope to see you back next year!

3 Stars is a little harsh. The guest did not go into details with their review but did let us know upon checkout that they did have some issues. They loved our house and everyone had a great family vacation. Their guests even left some shoes behind which we are shipping free of charge back to them, which was done before this review was posted. The guests let us know 3 days into their stay that the previous guest did not take the garbage bins out to the curb which caused them to be full when they arrived. This is out of our control and I send multiple messages before arrival, during your stay, and have signs posted on the refrigerator with the trash pick-up days. Marisa said they had to wash the trundle bed sheets before using them. I have brought this up to our cleaning crew who said the sheets were washed before the arrival and left an extra set of twin sheets in the room's closet. She also informed me at check out that the carport door was hard to open and close. We could have addressed this sooner and at checkout, we had our maintenance team stop by and replace the locking mechanism. There was also an issue with "cleanliness". Our cleaners do not lift the furniture and vacuum underneath during weekly turnovers. There is just not enough time to pull out all the furniture and vacuum under/behind them. We do quarterly deep clean where this is done, but not for every turnover. This also goes for the oven. Our housekeepers will clean the countertops, clean out the refrigerator, and pots/pans/plates for each turnover. Cleaning the oven between weekly guests is too time-consuming, but it is done on a quarterly basis. Again, I feel a 3-Star review is a bit harsh when I quote from the Guest, "The house was a great size for our large family. It was close to everything and it was private. We did have a few issues, but it didn't stop us from having a good time". I thank Marisa for letting us know some items were not up to her standards but we wished more communication was used so we could have had a chance to correct anything that came up during her stay. Future guests, please don't hesitate to reach out to us by phone or message regarding any maintenance or cleaning issues you have during your stay.

Thank you for leaving a review. We are happy to hear you enjoyed your vacation!

Thank you so much for being so respectful of our place during your stay, and thanks heaps for keeping the house so nice and tidy!