Retreat w/ Private Pool & Ocean Views, 4BR, Pet-Friendly

Thank you for sharing your feedback. We’re sorry Shore Magic did not meet your expectations. We take guest comments seriously and will review this with our team to address any issues. If you’d like to share specifics so we can follow up, please send them via Vrbo messaging.

Hi Ryan, We greatly appreciate you taking the time to leave us some feedback. Happy that you enjoyed your stay and we look forward to your return! Kindest regards, Sea Star Realty

Hi Wendy, Thank you for taking the time to write a review, as guest feedback is always greatly appreciated. We agree with you, this home is a perfect location for a beach vacation! It is our mission to ensure our guests have the best vacation experience possible. We look forward to assisting in planning your next beach vacation, and please remember that we always have special offers for our returning guests! Kindest regards, Sea Star Realty

Hi Michele, Thank you for taking the time to write a review, as guest feedback is always greatly appreciated. We have full-time maintenance and housekeeping available 7-days a week, including after-hours, to quickly address any and all issues reported by guests. Our records indicate that the only maintenance item reported during your stay was a broken toilet seat which was promptly replaced. As for any other items that didn't meet your expectations, we encourage you to please let us know. For customer convenience, our office is open 6 days a week, additionally, for ease of communication, the Sea Star Realty website features Live Chat for real-time correspondence with one of our staff members, plus we have an after-hours answering service. It is our mission to ensure our guests have the best, most comfortable vacation experience possible. We encourage you to contact us to assist in planning your next beach vacation, and please remember that we always have special offers for our returning guests. Kindest regards, Sea Star Realty

Thank you for taking the time to write a review, as guest feedback is greatly appreciated. We agree with you and think 'Shore Magic' is a beautiful home and a perfect spot for a vacation. All our rental properties are on a routine pest control program, with re-treatments available any time needed and/or requested by a guest. We also have full-time maintenance available 7-days a week including after-hours, so by reporting the few maintenance issues we could have easily resolved them for you. We are sorry that your vacation was interrupted by Hurricane Dorian. Hurricanes can be extremely dangerous weather events and as result, we must heed warnings and abide by mandatory evacuations issued by the governor of our state. When a mandatory evacuation is issued for our area due to a life-threatening weather situation, we put the safety of our guest and staff first. Additionally, we are responsible for taking measures to secure properties and prepare them for the forecasted potential damage, which can include boarding doors & windows, removing outdoor furniture, turning off water supply, etc. These type measure cannot be taken with guests in the home. Our reservationists are licensed property managers that are professionally trained to explain to guests the benefits of protecting their vacation investment with travel insurance. Travel insurance is always highly recommended to all guests at the time a reservation is made. We realize that you did not plan for a hurricane to disrupt your beach vacation, but we will always put your safety first even though it may seem like an inconvenience at the time. It is our mission to ensure our guests have the best, most comfortable vacation experience possible. We encourage you to contact us to assist in planning your next beach vacation, and please remember that we always have special offers for our returning guests. Kindest regards, Sea Star Realty

Hello Jessica - Thank you for the 5 star review and we are pleased that you and your family enjoyed your time here with us over the holidays. The on-site team work really hard to deliver an exceptional guest experience and it shows, Please visit us again the next time you are in Surfside Beach.