HBR Couples Lockoff 7201, Ocean View, Quiet Location, Add'l Resort Fees

Thank you for sharing your feedback. Hurricane Lala created an incredibly challenging week across Kauaʻi, and we were glad we were able to accommodate you for the night after your original reservation was impacted by the storm. We understand that the alternate room was different from the one you had originally selected, particularly when it came to the view and amenities. We sincerely apologize that the cleanliness of the room did not meet our standards. Dirty cups and excessive dust are not acceptable, regardless of the circumstances, and we appreciate you bringing this to our attention. We would also like to clarify that this particular accommodation is not a condo with a kitchen or kitchenette, so it does not include a kitchen sink or the amenities that would typically accompany one. That said, the coffee cups should absolutely have been properly cleaned and ready for your arrival. It was an extraordinarily difficult week for our island, our guests, and the many people working to keep accommodations operating following the hurricane, and we appreciate your patience and understanding during that time. We hope you’ll have an opportunity to return to Kauaʻi under much better circumstances and experience Hanalei Bay Resort as it is meant to be enjoyed. Mahalo, Vacation Realty Hawaiʻi ʻOhana

Mahalo for your kind review! We’re so glad you enjoyed the ocean view and found everything clean and comfortable. We truly appreciate your feedback and hope to welcome you back again soon for another great stay on Kauaʻi! 🌺

We are happy to hear that you enjoyed your stay! Aloha

Mahalo for choosing us for your visit to Kauai. We hope to see you again! Aloha

Thank you for your feedback! We’re glad you found the property to be a good value, and we appreciate your note about the bed. Comfort is important to us, and we’ll take a closer look to see if improvements can be made. We hope to welcome you back again soon!

We are happy to hear that you loved the accommodations. We look forward to hosting you again on your next visit! We hope the chickens and next-door neighbors are a little more considerate next time!

Aloha Laura, Thank you for the great review and taking the time to post! Perfect is a word we like to hear from our guests and having everything you needed is what we strive for. The views are exceptional and the location within the resort allows for more privacy than others. There are the bell boys on site with golf carts if you do want to be driven to the unit instead of walking. Please come again!