Gorgeous cabin with hot tub 15 minutes from downtown Gatlinburg and Pigeon Forge

Hi Giselle, Thank you so much for your feedback. The rules and checkout instructions are listed together on the fridge and in the owner’s manual, as well as online so that guests have easy access to everything needed just in case you don’t read the manual, or read the emails. This is simply for convenience purposes. Most people wouldn’t even need a list of rules, but because you’d be surprised what people feel is acceptable , we cover it. If it’s in the rules, unfortunately it’s because it’s necessary. As for the check in time- we would have been happy to grant access early. Actually, we do often when guests send a quick message to us... I did just today. I’m available via text and that’s all that was needed to get in early but you didn’t ask. Your review implies we denied your request. That’s not the case. We have cleaners that clean top to bottom including draining the hot tub after each stay and so this takes time. We are also not the only cabin they service so we set check in at 4 in order to give our girls plenty of time to get everything in order for our guests. Owning and investing in every item that is in this space and allowing others to use it, requires trusting each guest... as our guests trust us to provide everything we say we will for the stay. We just want to be clear of what is expected on both sides, that’s all. I’m truly sorry if you found our posted rules off putting- as I’m sure you guys would have cared for things just fine without them... but the rules are necessary reminders for those who aren’t as mindful. People move furniture... they leave the cover off of the hot tub, etc. We would love to have you guys back for a visit if you’re ever back in our neck of the woods.