2/10 Terrible
Ladd P.
10 feb. 2025
Nightmare
We arrived just after dark on a Friday evening. The house is NOT located where the map shows it to be and there are no visible numbers on the outside to aid you in finding it. We went to two different houses before we found it. Once inside is when our nightmare began! There was NO water and we could not find the outside shut off valve to turn it back on. We began calling the number for assistance at 6:50 p.m. The person that answered was in Oregon and could barely speak English and could not understand that we had no water. She refused to help me until I sent her a picture of the hot water heater! I repeatedly asked for a call back from a local representative and was assured I would get one. I was also told that it would be Monday before they could send someone to check the water!! I called back on Saturday morning at 8:00 a.m. and was again told I would get a call back from a local representative immediately. At 1:40 p.m. on Saturday afternoon I got a text from someone claiming to be a local representative of the company wanting to know if we had been relocated to a new rental. I explained to this person that we had been forced to leave the rental and go to hotel and NOONE had contacted us about anything. After demanding a refund, I received an email saying I would be fully refunded. This property is most likely very nice and a good place to stay, but we will not be back!
Ladd P.
Se hospedó 2 noches en febrero de 2025