Private Cabin with Appalachian Mountain Views

Thank you so much for sharing! We are thrilled whenever a guest has a great time and enjoys the home.

Thank you so much for sharing. Guest feedback is so integral in providing the very best experience possible for our valued customers. Its our fondest hope to see you again, sooner rather than later.

We are grateful for the rating/review. We hope to welcome you back to our home again in the very near future.

Thank you so much for sharing. We are thrilled to hear that you had a great time and its our fondest hope to have you as our guest again. hopefully sooner rather than later.

We welcome all feedback, both positive and negative. In this case your review is slightly out of context. We do apologize that you experienced anything that would take away from your stay. As we explained at the time unseasonably warm days will awaken certain insects out of hibernation. Cluster flies are one of those insects. We did in fact respond to your notifications. Notifying us on the second day of a 2 night stay really hampers and limits our options which is why we ask that anything amiss in the home be reported within 2 hours of arrival. A technician was dispatched to take photos and to spray that day you called. We are very customer service oriented and we are very good at what we do. After assessing what the technician found a substantial refund was immediately processed that very day. You did have to reach out on more than one occasion. The manager on for that day terminated the call based on the tone and demeanor of your call. Again we are very customer oriented and our reviews and scores bear that fact out. We stand by our responses as well as our efforts to correct this situation.

Steven, thank you for your kind review. I am thrilled to hear you were so pleased with your stay at Winterfell Lodge! Thank you for staying with us, and you are welcome back anytime!