VRCC Villa Scenic - direct access to open water

Thank you so much for staying with us again! We’re delighted to hear that you enjoyed your second stay and that everything was clean, peaceful, and comfortable. It was a pleasure having you back, and we truly appreciate your kind words about our communication. We hope to welcome you back for a third stay in the future!

Thank you for your feedback. We feel it is important to clarify the facts regarding your stay. The reason you were offered an alternative property was not because the air conditioning was broken. The AC unit was fully functional. The issue arose because you were unwilling to wait the 30 minutes required for a qualified technician to confirm that everything was operating normally. To prevent further frustration and purely as a courtesy, we offered you another property so that you could continue your stay comfortably. We also want to emphasize that our team responded to your inquiries promptly and professionally. Any suggestion that we were unhelpful is inaccurate. For context for future guests: this review is an outlier. This property has received five reviews in total, including yours. The other four are perfect 10/10 ratings, with guests expressing full satisfaction and enthusiasm for both the home and our service. We encourage future guests to consider the overwhelmingly positive feedback when evaluating this property. Our goal is always to provide a seamless and enjoyable experience, and we regret that your perception of the situation does not align with the facts.