6/10 Aceptable
Kristin W.
25 feb. 2025
Le gustó: Limpieza, check-in, ubicación y veracidad del anuncio
A good place in theory
This house was, in theory, a great fit for our family. With 2 kids, 2 adults, &2 grandparents, it was nice to have 2 living areas and space to spread out. Unfortunately, the place is in need of some upgrades: the furniture is dated and some things are broken, the bedspreads are drab (one was stained) and the lighting was generally insufficient - missing bulbs and broken lamp switches. By far the worst part was the management company, which was largely unresponsive and not helpful. On our first day, I let them know we had arrived (as instructed) and asked if we could check in at 3; we never received a response. Next day we discovered there was no wine opener and they delivered one promptly. That same day we reported that the washing machine had no temperature knob and the water was hot; they said someone would come out the next day. No one ever arrived. Next afternoon I also let them know there was a kitchen cabinet hanging by one hinge and the shades in the upstairs master were broken; they said someone would come inspect and that our presence was not required. As it happens, someone was home all day, and no one ever came to inspect or repair anything. Next day I again said that we could not wash clothes; they told me they would give us a 10% discount for each day there was no washer and that they ordered a new machine. So far no refund and no machine ever came all week.
Kristin W.
Se hospedó 7 noches en febrero de 2025
