ICON W BRICKELL MAGNIFICENT RIVER VIEW 2BR/2BA #2102

Thank you for your feedback. We’re glad you enjoyed the location and the views. As noted, the temporary balcony closure was fully disclosed before booking so guests could make an informed decision. We appreciate your comments regarding cleanliness and have already shared them with our housekeeping team to reinforce our standards. Thank you again for your feedback, and we wish you safe travels.

Thank you for your feedback. The apartment is professionally cleaned and inspected before every stay and no odor issues were identified. If this had been reported during the stay, our team would have gladly investigated and addressed it immediately. We always strive to ensure a comfortable experience for our guests.

We strongly disagree with this review’s characterization of our property and management practices. All applicable fees, optional services, house rules, and balcony restrictions are disclosed in our listing and rental terms, and our standard registration agreement is part of the booking process, not an attempt to impose unexpected conditions. Additional amenity packages are optional, and guests are not required to purchase them. Regarding the maintenance and cleanliness allegations, our residences are professionally cleaned and inspected before each arrival, and our team is available to address any reported concerns promptly. We take allegations involving pests particularly seriously, but such claims require proper verification rather than assumptions. We firmly reject the suggestion that our property is knowingly maintained in an unsafe or unsanitary condition. We have built our reputation on professional management, transparency, and guest satisfaction, and we believe this review does not fairly represent the accommodations or service we provide.

Thank you