2/10 Terrible
Victoria L.
14 ene. 2025
Le gustó: Limpieza, check-in, ubicación y veracidad del anuncio
No le gustó: Comunicación
Beautiful place, but poor service with host
This home was nice and very well stocked. The cabinets are very high but my husband who is over 6 ft liked that. His 5 ft mother not so much. The negatives were the TVs cut off before we went to sleep. They’re set on a timer which we’ve never seen. So in the middle of your show, they will go off. This should not even be possible. A remote also didn’t work which should have been checked before we got there but the batteries they had weren’t the right kind and we did happen to find some in our vehicle and fixed that ourselves. We also kept in touch with the host alerting her of this. We did have a major problem getting a receipt for our business from the host after asking Vrbo who said it’s their policy for the host to give us one, since they are the beneficiaries of said money. I spent over an hour in a chat with Vrbo with a very patient person who finally gave me a manual one she typed up herself after the host said she couldn’t give me one. Later the host said she didn’t know how, which would have been a much better answer. And by the time she started messaging me we were going back home through mountains and by the time we got home I had several messages, Of course that was much too late for us to have turned in anything she had gotten up which still was not the right amount, shorting our total by a couple hundred, which we would have lost getting reimbursed. I’m just thankful for the wonderful patient Vrbo host. She was amazing doing a job which she shouldn’t have had to
Victoria L.
Se hospedó 3 noches en enero de 2025
