Ubicación Ideal en River Run, Hermosas Vistas a la Montaña, Cerca de Góndola y Tiendas

Thank you for your wonderful review! We're delighted to hear you enjoyed the location and the easy access to all the restaurants and shopping in River Run. We truly appreciate your kind words and are thrilled to know you'll be staying with us again. We look forward to welcoming you back on your next visit to Keystone!

We understand that having your accommodations changed unexpectedly was frustrating, especially after traveling so far for your vacation. However, we want to clarify the circumstances and the steps we took to accommodate you. When the HOA notified us that the Dakota Lodge pool and hot tubs would be closed, we immediately informed you. At your request, we accommodated a move to another property. Unfortunately, that property then experienced an unexpected water shutoff for necessary repairs, and we notified you as soon as we received that information. Neither issue was caused by or within the control of Summit County Mountain Retreats. We kept you informed as updates became available and worked to accommodate your requests throughout the process. Regarding parking, the restrictions on oversized vehicles and trailers are clearly outlined in the rental agreement you signed. The agreement specifically states that oversized vehicles and trailers are prohibited in most of Keystone due to resort and local HOA regulations. These rules apply regardless of how full or empty a parking lot appears, and they are not established or enforced by our company. The Tenderfoot overflow lot is the only designated parking area in Keystone that accommodates oversized vehicles. Parking fees, payment requirements, and ticketing are managed independently through Park Keystone, and we provided you with their information multiple times. We do not set these fees or have any involvement in parking enforcement. While we recognize that the unexpected property changes were inconvenient, we made every effort to communicate promptly and provide alternative accommodations. We also want to be clear that the parking restrictions and associated fees were established by the resort and were disclosed in the rental agreement you agreed to before your stay. We’re glad the alternate property itself met your expectations, but we cannot take responsibility for HOA maintenance issues or independently managed parking regulations.

Thank you for your review!

Thank you for your kind review! Please feel free to book with us in the future! SCMR

Thank you for your review, we do apologize an maintenance issues did arise right before your stay. We are happy to report that this unit is back up and running!

Thank you for your review!

Thank you for your 5-star rating! Your support means a lot to our team.

Thank you for staying with Summit County Mountain Retreats!

Thank you for your 5 star review!

Thank you for your review!

We’re so happy to hear you had a great experience with us. Your review made our day!

Thank you for your feedback. Having to carry luggage up the stairs from the garage can be avoided by pulling around to the front of the building first and unloading there. We did also notify this guest immediately after they booked that this elevator was out of service due to a lengthy modernization project that is being performed by the HOA. There is another elevator in the lobby that services all floors of the building.

We’re very sorry to hear about your experience and understand how upsetting that situation must have been. After your report, our team promptly inspected the property and did not find any evidence of bed bugs or related activity anywhere in the home. Out of an abundance of caution, we still take concerns like this very seriously and followed up accordingly. We also want to clarify that we provided a refund for the unused nights of your stay. At no point was this concern taken lightly, and our team worked to address the situation as quickly as possible. We’re sorry again that your trip was impacted and appreciate you bringing your concerns to our attention.

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Thank you for your review!