1880's Historic Beach House... Easy Walk to the Beach, Shopping & Restaurants

Stephen, we thank you for your booking and are glad your stay was pleasant.  I appreciate you taking time this week to talk with me and help me better understand your experience since there was confusion and disappointment on both ends after your checkout. Pets- we are working on our end to determine a better way to ensure people booking through the platform are well informed of the $200.00 pet fee which is required to have pets at the home during a stay.  We didn’t  know you were bringing pets therefore charged you the pet fee after checkout upon discovering you had brought pets. The $200 was what should have been added to your booking had you communicated you were brining pets and checked the bringing pets box. Clearly stated in the listing to let us know you are bring pets.  We understand this was a surprise and upsetting to you.  You explained you did not pay the fee or inform us you were bringing pets because you saw the listing is pet friendly and said you did not see the added fee. Bed and bath linens- we apologize for any confusion.  It is stated in our listing and again in check in instructions that we don’t provide linens.  Guests can bring their own or rent from local companies. We are very sorry if this caused any upset with your group. Information regarding linens / check-in message was sent to you in advance of your check in date. Door Hinge- the house is old- it was built in 1885 and sometimes things happen.  A door hinge broke. We are glad no one was hurt.  It would have helped us out before the cleaning crew came and discovered that the door fell, to know about this - just to give us time to call a repairman to fix the door prior to the arrival of next guests. Per video from the cleaner who was in the property cleaning right before you checked in shows the door attached to the hinges and in perfect working condition. The $150 charge was originally added as clearly something went awry during your visit leading us to believe it was broken by your party. In addition, the cleaner documented pictures of stains on the living room carpet which caused extra cleaning past her allotted time to turn over the house. The $150 was for the repairman to come short notice to fix the door for the next guest and for carpet cleaning done by the cleaner. In the future if something breaks during your stay, it is helpful to communicate this to the home manager whom you communicated with regard to no linens therefore communication had been established her personal cell phone. Thanks again for talking this through with me. I am glad we were able to sort out our misunderstandings. It’s good to know that your group enjoyed the property.  That is the goal for every renter. Wishing you all the best, Linda / House Owner

Thanks David. I am so sorry this happened. I am checking the listing to ensure accuracy. Glad you had a great time. Hope you will consider renting with us again.

Thank you Michele. :)