Communication with the owner was ok. Pros:The accomadations for our family of 14 was adequate. The house was clean, well stocked with TP, pots pans, dishes, soaps and the like. Bed were clean and comfortable. The house was decorated nicely. The screened in porch was a plus- clean with adequate furniture. AC worked properly. Cons:The washrooms had no locks on the doors ( as a family we made do without locks)The front entrance to the house was a mess, so to was the back deck leading to the screeened in porch, which made no sence since the screened in porch was such a nice touch. Honestly for the cost of the 5 day stay, we all felt that the owners could do with a much needed clean up of the front and back yard . Why is the grill on the side of the house that is hardly used? 60 steps going down to the beach area is a bit much for older adults. Overgrown bushes by the parking area as well as around the perimeter of the house made for very poor curb appeal, not anything like the pictures on VRBO. As a whole, we enjoyed our stay but felt for the money the outside should be kep cleaner.